Service Navigator

Paycom - ATS; City of Albany (NY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care package

Tuition reimbursement

Paid time off

Holiday Pay

401 (K) plan

Life Insurance

Loan repayment assistance

Free training/CEU opportunities

Job summary

Northern Rivers Family of Services in Albany, NY seeks a Service Navigator to mentor, plan services, and coordinate case management for probation-involved youth. You will collaborate with Albany County Probation, track progress, and issue incentive stipends as directed.

A hybrid schedule with 50% travel supports engagement across communities. You will maintain youth records, develop coordinated plans with families and caregivers, and help obtain essential services.

Qualifications

• High School Diploma with two years relevant experience or an Associate's Degree with one year relevant experience.

Responsibilities

• Manage a full caseload of probation-involved youth.
• Attend routine team meetings with youth and families and Albany County Probation.
• Establish positive and professional relationships with youth and families.
• Track youth involvement in the program and issue incentive stipends as directed by the supervisor.
• Maintain monitored records of funds issued.
• Create coordinated service plans, to include input from youth, caregivers, subcontracted staff, and Probation.
• Have knowledge of community services in Albany County.
• Help families obtain services they need by making referrals, providing transportation, accompanying them to appointments, and assisting with applications.
• Maintain good working relationships with Albany County Probation/DCYF.
• Provide individual mentoring to each assigned youth, at least once per week.
• Maintain cultural sensitivity, competence, and client confidentiality.

Skills

Mentoring

Case management

Record-keeping

Communication

Education

High School Diploma

Associate's Degree

Job description

As a Service Navigator, you will provide individual mentoring, holistic service planning, and coordinated case management, and complete any necessary referrals/linkages to services. You will work together with Albany County Probation. You will coordinate, facilitate, and track the issuing of cash incentives that will be provided to youth as part of their service plan. You will maintain record-keeping for each youth, including progress notes and service plans. You will provide direct mentoring and case management to each youth and family on their caseload. You will report to the Assistant Director of Juvenile Justice for Prevention and will work a hybrid schedule with 50% community travel.Responsibilities:Manage a full caseload of probation-involved youth.Attend routine team meetings with youth and families and Albany County Probation.Establish positive and professional relationships with youth and families.Track youth involvement in the program and issue incentive stipends as directed by the supervisor. Maintain monitored records of funds issued.Create coordinated service plans, to include input from youth, caregivers, subcontracted staff, and Probation.Have knowledge of community services in Albany County.Help families obtain services they need by making referrals, providing transportation, accompanying them to appointments, and assisting with applications (medical, schools, and DSS).Maintain good working relationships with Albany County Probation/DCYF.Provide individual mentoring to each assigned youth, at least once per week.Maintain cultural sensitivity, competence, and client confidentiality.Other responsibilities, as assigned.Requirements and Education:High School Diploma and two years relevant experience or Associate's Degree and one year relevant experience requiredBenefitsHealth care package: medical, dental, and visionTuition reimbursementPaid time offHoliday Pay401 (K) planLife InsuranceLoan repayment assistanceFree training/CEU opportunitiesFree training/CEU opportunitiesAbout Northern RiversAt Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.Northern Rivers Family of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law. We cherish the unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do meaningful work.