Service Navigator

SmartRecruiters, Inc.; San Diego (CA); Remote; USD 60,000 - 76,000; Full time

Benefits offered by this job

Paid time off

Health, vision, and dental stipend

401k

Life insurance

Work from home

Job summary

NeuroNav is seeking a Service Navigator in the San Diego, CA area to guide individuals with developmental disabilities and families through California’s Self Determination program. You will lead person-centered planning, develop plans, and advocate with Regional Centers while helping clients access community supports and direct staff.

The role emphasizes compassionate customer service, collaboration with families and teams, and a strong commitment to NeuroNav’s mission of inclusion.

Qualifications

• Experience with the Developmental Disability Community (professional experience preferred)
• Experience managing multiple customer relationships at once
• History of time management and delivering high-quality work under pressure
• Ability to work collaboratively with customers and co-workers
• Passion and excitement for NeuroNav’s mission
• Patient, non-judgmental, and genuine
• Track record of working well with diverse, multi-functional teams
• Excellent written and verbal communication skills
• Experience with Microsoft Office & Google Suite
• Bachelor’s Degree or equivalent work experience

Responsibilities

• Guide individuals with developmental disabilities through California’s Self Determination policy
• Lead person-centered planning processes and develop person-centered plans
• Guide budgeting processes for program participants
• Advocate for individuals with Regional Centers
• Assist clients in finding tailored support services and direct support staff

Skills

Disability community experience

Customer relationships

Time management

Collaboration

Written & verbal communication

MS Office & Google Suite

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Google Workspace

Job description

We are a startup founded out of Stanford University with the mission of improving quality of life for developmentally disabled adults. If you’re familiar with the space, you know just how challenging it is for people with disabilities to find and access support in their community that fits their goals. We aim to change that by combining technology with human kindness and human capital. We’re hiring changemakers in this space who are committed to helping the disabled community find a sense of belonging anywhere with any goal. Learn more about our mission of inclusionhere.We are a startup founded out of Stanford University with the mission of improving quality of life for developmentally disabled adults. If you’re familiar with the space, you know just how challenging it is for people with disabilities to find and access support in their community that fits their goals. We aim to change that by combining technology with human kindness and human capital. We’re hiring changemakers in this space who are committed to helping the disabled community find a sense of belonging anywhere with any goal. Learn more about our mission of inclusionhere.

Job Description

What You’ll Do

As a Service Navigator, you will be responsible for guiding individuals with developmental disabilities, and their families, through a new California Policy called Self Determination. You will lead people through a person-centered planning process, develop person-centered plans, guide them through a budgeting process, and advocate for them with Regional Centers. In addition, you will assist customers with finding tailored support services, community supports, activities, and direct support staff.

What We’re Looking For

You’re a fit for this role if you are a superstar customer experience professional who is passionate about NeuroNav’s clients and mission. You’ve spent your career or studies learning how to best help and serve others. We think the right fit is more important than direct experience. We’re looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team player. This is a challenging and rewarding position and experience with individuals with developmental disabilities is a must.

Qualifications

Required

• Experience with the Developmental Disability Community (professional experience preferred)
• Experience managing multiple customer relationships at once
• History of time management and delivering high-quality work under pressure
• Ability to work collaboratively with customers and co-workers
• Passion and excitement for NeuroNav’s mission
• Patient, non-judgmental, and genuine
• Track record of working well with diverse, multi-functional teams
• Excellent written and verbal communication skills
• Experience with Microsoft Office & Google Suite
• Bachelor’s Degree or equivalent work experience
• Must have reliable high-speed internet connection, and a private work environment to protect client confidentiality

Preferred Experience

• Experience and/or training in one (or more) of the following areas preferred:
  • Self Determination Policy in California
  • Advocacy within the Traditional System
  • Person-Centered Thinking, Planning, and/or Practices
• Experience developing PCPs and/or IEP/ITP/IPPs
• Master of Social Work
  

Additional Information

This is a full-time position

Compensation: Competitive salary plus paid time off, a stipend for health, vision, and dental insurance, 401k, life insurance, and the ability to work from home

The work schedule for this position is generally Monday through Friday 9 am to 5 pm (PST) with occasional work on evenings and weekends.

Candidates must successfully complete a background check. A Confidentiality Agreement and Intellectual Property Agreement must be signed upon offer.

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