Service Navigator

SmartRecruiters, Inc.; Los Angeles (CA); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Health Insurance stipend

Vision Insurance

Dental Insurance

401k

Life Insurance

Remote/work from home

Job summary

SmartRecruiters, Inc. seeks a Service Navigator to guide individuals with developmental disabilities and families through California's Self Determination program. You will lead person-centered planning, aid budgeting, and advocate with Regional Centers to secure tailored supports.

You’ll work closely with clients and teams, ensuring compassionate service, strong communication, and confidentiality while supporting community integration and goal achievement.

Qualifications

• Experience with the Developmental Disability Community or in related roles.
• Strong time management and ability to deliver high-quality work under pressure.
• Excellent written and verbal communication skills.

Responsibilities

• Guide individuals with disabilities and families through California Self Determination.
• Lead person-centered planning, develop plans, and support budgeting processes.
• Advocate with Regional Centers on behalf of clients.
• Assist clients in finding tailored supports, community services, and direct support staff.

Skills

Customer experience

Time management

Communication

Team collaboration

Non-judgmental

Patient

Diversity awareness

Technical literacy

Education

Bachelor’s Degree or equivalent

Master of Social Work

Tools

Microsoft Office

Google Suite

Job description

We are a startup founded out of Stanford University with the mission of improving quality of life for developmentally disabled adults. If you’re familiar with the space, you know just how challenging it is for people with disabilities to find and access support in their community that fits their goals. We aim to change that by combining technology with human kindness and human capital. We’re hiring changemakers in this space who are committed to helping the disabled community find a sense of belonging anywhere with any goal. Learn more about our mission of inclusionhere.We are a startup founded out of Stanford University with the mission of improving quality of life for developmentally disabled adults. If you’re familiar with the space, you know just how challenging it is for people with disabilities to find and access support in their community that fits their goals. We aim to change that by combining technology with human kindness and human capital. We’re hiring changemakers in this space who are committed to helping the disabled community find a sense of belonging anywhere with any goal. Learn more about our mission of inclusionhere.

Job Description

What You’ll Do

As a Service Navigator, you will be responsible for guiding individuals with developmental disabilities, and their families, through a new California Policy called Self Determination. You will lead people through a person-centered planning process, develop person-centered plans, guide them through a budgeting process, and advocate for them with Regional Centers. In addition, you will assist customers with finding tailored support services, community supports, activities, and direct support staff.

What We’re Looking For

You’re a fit for this role if you are a superstar customer experience professional who is passionate about NeuroNav’s clients and mission. You’ve spent your career or studies learning how to best help and serve others. We think the right fit is more important than direct experience. We’re looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team player. This is a challenging and rewarding position and experience with individuals with developmental disabilities is a must.

Qualifications

Required

• Experience with the Developmental Disability Community (professional experience preferred)
• Experience managing multiple customer relationships at once
• History of time management and delivering high-quality work under pressure
• Ability to work collaboratively with customers and co-workers
• Passion and excitement for NeuroNav’s mission
• Patient, non-judgmental, and genuine
• Track record of working well with diverse, multi-functional teams
• Excellent written and verbal communication skills
• Experience with Microsoft Office & Google Suite
• Bachelor’s Degree or equivalent work experience
• Must have reliable high-speed internet connection, and a private work environment to protect client confidentiality

Preferred Experience

• Experience and/or training in one (or more) of the following areas preferred:
  • Self Determination Policy in California
  • Advocacy within the Traditional System
  • Person-Centered Thinking, Planning, and/or Practices
• Experience developing PCPs and/or IEP/ITP/IPPs
• Master of Social Work
  

Additional Information

This is a full-time position

Compensation: Competitive salary plus paid time off, a stipend for health, vision, and dental insurance, 401k, life insurance, and the ability to work from home

The work schedule for this position is generally Monday through Friday 9 am to 5 pm (PST) with occasional work on evenings and weekends.

Candidates must successfully complete a background check. A Confidentiality Agreement and Intellectual Property Agreement must be signed upon offer.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply

Job Location