Service Navigator

SmartRecruiters, Inc.; California (MO); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health stipend

Dental and vision insurance stipend

401k

Life insurance

Work from home flexibility

Job summary

NeuroNav, a Stanford-founded startup focused on empowering developmentally disabled individuals, is seeking a Service Navigator in California. You will guide individuals and their families through the new Self Determination policy, crafting person-centered plans and budgets, and advocating with Regional Centers.

You will help clients find tailored supports, community services, and direct support staff, delivering compassionate, non-judgmental service while coordinating with multi-disciplinary

Qualifications

• Experience with Developmental Disability Community preferred.
• Experience managing multiple customer relationships.
• Strong time management under pressure.
• Excellent written and verbal communication; confidentiality required.

Responsibilities

• Guide individuals and families through Self Determination process in California.
• Lead person-centered planning and budgeting with Regional Centers.
• Assist clients with finding tailored supports, community services, and direct staff.
• Advocate for clients and coordinate with care teams.

Skills

Dev Disabilities Community experience

Customer relationship management

Time management under pressure

Collaborative teamwork

Communication skills

Non-judgmental attitude

Adaptability

Diversity & inclusion collaboration

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

Google Suite

Job description

We are a startup founded out of Stanford University with the mission of improving quality of life for developmentally disabled adults. If you're familiar with the space, you know just how challenging it is for people with disabilities to find and access support in their community that fits their goals. We aim to change that by combining technology with human kindness and human capital. We're hiring changemakers in this space who are committed to helping the disabled community find a sense of belonging anywhere with any goal. Learn more about our mission of inclusionhere.We are a startup founded out of Stanford University with the mission of improving quality of life for developmentally disabled adults. If you're familiar with the space, you know just how challenging it is for people with disabilities to find and access support in their community that fits their goals. We aim to change that by combining technology with human kindness and human capital. We're hiring changemakers in this space who are committed to helping the disabled community find a sense of belonging anywhere with any goal. Learn more about our mission of inclusionhere.

Job Description

What You'll Do

As a Service Navigator, you will be responsible for guiding individuals with developmental disabilities, and their families, through a new California Policy called Self Determination. You will lead people through a person-centered planning process, develop person-centered plans, guide them through a budgeting process, and advocate for them with Regional Centers. In addition, you will assist customers with finding tailored support services, community supports, activities, and direct support staff.

What We're Looking For

You're a fit for this role if you are a superstar customer experience professional who is passionate about NeuroNav's clients and mission. You've spent your career or studies learning how to best help and serve others. We think the right fit is more important than direct experience. We're looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team player. This is a challenging and rewarding position and experience with individuals with developmental disabilities is a must.

Qualifications

Required

• Experience with the Developmental Disability Community (professional or lived experience preferred)
• Experience managing multiple customer relationships at once
• History of time management and delivering high-quality work under pressure
• Ability to work collaboratively with customers and co-workers
• Passion and excitement for NeuroNav's mission
• Patient, non-judgmental, and genuine
• Track record of working well with diverse, multi-functional teams
• Excellent written and verbal communication skills
• Experience with Microsoft Office & Google Suite
• Bachelor's Degree or equivalent work experience
• Must have reliable high-speed internet connection, and a private work environment to protect client confidentiality

Preferred Experience

• Experience and/or training in one (or more) of the following areas preferred:
  • Self Determination Program Policy in California
  • Advocacy within the Traditional Regional Center System
  • Person-Centered Thinking and/or Planning Practices
• Experience developing PCPs and/or IEP/ITP/IPPs
• Master of Social Work
  

Additional Information

This is a full-time position

Compensation: Competitive salary plus paid time off, a stipend for health, vision, and dental insurance, 401k, life insurance, and the ability to work from home

The work schedule for this position is generally Monday through Friday 9 am to 5 pm (PST) with occasional work on evenings and weekends.

Candidates must successfully complete a background check. A Confidentiality Agreement and Intellectual Property Agreement must be signed upon offer.