Service Navigator

Elizabeth Layton Center Inc; Paola (KS); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Generous paid time off

Wellness resources

Collaborative, supportive team

Ongoing opportunities for professional

Growth

Healthy work-life balance

Job summary

The Elizabeth Layton Center in Paola, KS is seeking a Service Navigator to join our Operations team. You will collect, manage, and report data related to CCBHC outcomes, including NOMs, and collaborate with clients, families, and providers to ensure a smooth intake and care experience.

The ideal candidate brings strong data entry skills, attention to confidentiality, and the ability to work cross-functionally.

Qualifications

• High School diploma or equivalent required.
• Minimum 3 years clerical or general office experience.
• Must be able to pass required background checks.

Responsibilities

• Collects and reports National Outcome Measures (NOMS) and other data.
• Enters NOMS data into the SPARS system in a timely manner.
• Completes patient intake documentation and health measurements as required.
• Maintains confidentiality of all employee and client information.
• Coordinates with internal and external providers to improve outcomes.
• Cross-trains in intake duties to provide back-up during the day.
• Ensures accurate data entry into spreadsheets tracking information.

Skills

Data entry

Interpersonal skills

Confidentiality

Team collaboration

Effective communication

Education

High School Diploma or equivalent

Some college coursework

Tools

SPARS system

Job description

Description

The Elizabeth Layton Center is seeking a Service Navigator to join our Operations team in Paola, KS. If you thrive in a vibrant, supportive, and inclusive work environment, this is the opportunity you’ve been looking for!

Who we are:

Elizabeth Layton Center (ELC) is honored to be designated a Certified Community Behavioral Health Clinic (CCBHC), with locations in Ottawa and Paola, KS. CCBHCs offer a model of care focused on accessible and integrated behavioral health services. Our vision is to be recognized as the provider of choice for coordinated physical and behavioral health services in the communities we serve. ELC specializes in working with underserved populations to meet the growing needs unique to their situation and life experiences.

What we offer:

• Competitive compensation
• A comprehensive benefits package
• Generous paid time off
• Wellness resources to support your well-being
• A collaborative, supportive team environment
• Ongoing opportunities for professional growth
• A healthy work-life balance

Summary:

The Service Navigator is responsible for collecting, managing, and reporting required data related to CCBHC required outcomes and measures which include National Outcome Measures (NOM's) and required reporting measures for CCBHC. This requires both interpersonal and data management skills. Must be able to work collaboratively with clients, families, internal programs, external providers, and all aspects of the CCBHC network. The successful candidate will be an outcome focused individual that seeks to help clients have an effective and efficient experience upon admission to the Elizabeth Layton Center. The position reports directly to the Director of Operations.

Major Job Responsibilities:

• Collects and completes National Outcome Measures (NOMS) questionnaires and other relevant data
• Enters NOMS data into the SPARS system in a timely manner
• Completes required patient intake documentation
• Completes all patient health measurements, e.g. blood pressure, height, weight
• Data entry and monitoring information into spreadsheets used to track information
• Monitors assigned CCBHC outcomes and coordinates with internal and external providers to increase frequency of desired outcomes
• Cross-trained in intake duties providing back-up throughout the day if necessary
• Maintains confidentiality of all appropriate employee and client information
• Ensure patients are fully informed about their legal rights
• Complete other duties as directed
• Complete all required trainings as assigned
• Complies with all ELC policies and procedures

Equal Opportunity Employer (EOE) and considers all applications irrespective of race, marital status, sex, age, skin color, religion, nationality, veteran status, disability or any other characteristic protected by law.

Education and/or Experience:

• Graduation from High School or the equivalent, some college preferred
• Ability to successfully complete required SPARS training
• Minimum 3 years clerical or general office experience/training required, medical office experience a plus
• Must possess a compassionate attitude and present a professional demeanor
• Must be able to pass required background checks

Knowledge, Abilities and Skills:

• Ability to communicate effectively orally and in writing
• Ability to perform tasks accurately, effectively and in a timely manner
• Ability to perform basic mathematic calculations accurately
• Ability to understand and follow oral and written instructions
• Ability to establish and maintain effective working relationships with other employees, officials and the public
• Ability to be pleasant, friendly, and helpful to staff and visitors at all times
• Willingness and ability to support a diverse population of patients
• Ability to safely perform safely essential job functions with or without reasonable accommodations