Service Manager - Truck Shop

Calpacifictruck; San Diego (CA); Presencial; USD 80.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with matching

Paid time off

Career development opportunities

Descripción de la vacante

Cal Pacific Truck Center, a San Diego, CA truck sales and service provider, seeks a Service Manager to lead a service team, ensure timely repairs, and drive process improvements. The role focuses on customer satisfaction, staff development, and meeting financial targets, while coordinating day-to-day service delivery.

Requirements include prior truck/service management experience, strong leadership and communication skills, knowledge of maintenance procedures, and excellent customer service

Formación

• Strong leadership and communication skills
• Knowledge of truck maintenance and repair procedures
• Excellent customer service abilities

Responsabilidades

• Manage and lead a team of service technicians and support staff
• Ensure timely and quality completion of service repairs and maintenance
• Develop and implement service procedures to improve efficiency
• Handle customer inquiries and complaints professionally

Descripción del empleo

Description of the role:

The Service Manager role is a blend of leadership and day to day management to achieve company goals. Leadership is required to demonstrate target performance levels from our shop for customer satisfaction, employee development and meeting financial targets. Day to day management is required to plan, prioritize and deliver to customer commitments by fully utilizing all service personnel.

Responsibilities:

• Manage and lead a team of service technicians and support staff


• Ensure timely and quality completion of service repairs and maintenance


• Develop and implement service procedures to improve efficiency


• Handle customer inquiries and complaints professionally

Requirements:

• Prior experience in truck or automotive service management


• Strong leadership and communication skills


• Knowledge of truck maintenance and repair procedures


• Excellent customer service abilities

Benefits:

Competitive compensation including bonuses, health insurance, 401(k) with matching, paid time off, and career development opportunities.

About the Company:

Cal Pacific Truck Center is a leading provider of truck sales and services in San Diego, CA. With a focus on customer satisfaction and quality, we are committed to delivering exceptional service and products to our clients.