Service Manager - Truck Shop

Hireology; 4S Ranch (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Bonuses

Health insurance

401(k) with matching

Paid time off

Career development opportunities

Job summary

Cal Pacific Truck Center in San Diego, CA seeks a Service Manager to lead the service department and drive top-line goals through strong team leadership and process improvements.

You will manage technicians and support staff, ensure timely repairs, and maintain high customer satisfaction while meeting financial targets. This role offers bonuses, health insurance, 401(k) with matching, paid time off and clear opportunities for career development.

Qualifications

• Prior experience in truck or automotive service management.
• Strong leadership and communication skills.
• Knowledge of truck maintenance and repair procedures.
• Excellent customer service abilities.

Responsibilities

• Manage and lead a team of service technicians and support staff.
• Ensure timely and quality completion of service repairs and maintenance.
• Develop and implement service procedures to improve efficiency.
• Handle customer inquiries and complaints professionally.

Skills

Leadership

Communication

Customer service

Truck maintenance knowledge

Job description

Description of the role:

The Service Manager role is a blend of leadership and day to day management to achieve company goals. Leadership is required to demonstrate target performance levels from our shop for customer satisfaction, employee development and meeting financial targets. Day to day management is required to plan, prioritize and deliver to customer commitments by fully utilizing all service personnel.

Responsibilities:

• Manage and lead a team of service technicians and support staff


• Ensure timely and quality completion of service repairs and maintenance


• Develop and implement service procedures to improve efficiency


• Handle customer inquiries and complaints professionally

Requirements:

• Prior experience in truck or automotive service management


• Strong leadership and communication skills


• Knowledge of truck maintenance and repair procedures


• Excellent customer service abilities

Benefits:

Competitive compensation including bonuses, health insurance, 401(k) with matching, paid time off, and career development opportunities.

About the Company:

Cal Pacific Truck Center is a leading provider of truck sales and services in San Diego, CA. With a focus on customer satisfaction and quality, we are committed to delivering exceptional service and products to our clients.