Mechanical Service Manager — Lead Fleet Maintenance

Snider Fleet Solutions; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development

401(k) match

PTO & Holidays

Job summary

Snider Fleet Solutions is seeking a Mechanical Service Manager to direct daily work orders to technicians and oversee work quality and safety procedures. The role emphasizes leadership, customer service, and operational efficiency in a fast-paced environment.

Key duties include assigning service orders, monitoring technician productivity, maintaining certifications, and supporting sales through service quotes. Strong knowledge of Diesel/Gasoline Class 5–8 trucks and OSHA regulations is essential.

Qualifications

• 3+ years managing service work orders to technicians.
• Proficient in MS Office; able to learn other software (AS400, SAP, BTN).
• ASE certifications with strong preference; Brake Inspector certification preferred; OSHA knowledge.
• Experience with diesel and gasoline Class 5–8 trucks.
• VMRS codes and TMC practices knowledge.
• Knowledge of OEM and aftermarket parts/suppliers.

Responsibilities

• Receives, creates, assigns, and monitors all service work orders to technicians.
• Responsible for technician productivity with focus on monthly revenue goals.
• Maintain up-to-date employee files, DOT Med Cards, ASE/TIA certifications, forklift safety, evaluations.
• Provide sales staff support via quotes and product lookups; resolve customer disputes.
• Manage customer fleet work and tire analysis; assist with warehouse duties.
• Ensure safety, compliance, cleanliness, and organization of service bays and equipment.
• Oversee branch opening/closing procedures.

Skills

Leadership

Customer service

Time management

Communication

Analytical thinking

Initiative

Education

ASE Certifications

Brake Inspector Certification

Tools

MS Office

AS400

SAP

BTN

Job description

Snider Fleet Solutions is seeking a Mechanical Service Manager to direct daily work orders to technicians and oversee work quality and safety procedures. The role emphasizes leadership, customer service, and operational efficiency in a fast-paced environment.

Key duties include assigning service orders, monitoring technician productivity, maintaining certifications, and supporting sales through service quotes. Strong knowledge of Diesel/Gasoline Class 5–8 trucks and OSHA regulations is essential.