Service Manager Trainee (Road Building and Minerals)

RDO Equipment Co.; Salt Lake City (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Service Manager Trainee to develop essential skills across various departments. This dynamic role involves learning about parts, service, sales, and management while gaining hands-on experience through rotations in different dealership functions. The ideal candidate will demonstrate strong customer service and organizational skills, along with a technical aptitude. Upon successful completion of the program, you will transition into a role that aligns with your strengths and interests, contributing to a collaborative and customer-focused environment. Join a company dedicated to your growth and success in the industry!

Benefits

Profit Sharing

Comprehensive Benefits Package

Training and Development Opportunities

Qualifications

• Must possess a technical aptitude and strong customer service skills.
• Proficient in Microsoft Office and have strong communication skills.

Responsibilities

• Rotate through temporary assignments to learn various dealership duties.
• Coordinate and manage Service Technician's time efficiently.

Skills

Technical Aptitude

Customer Service Skills

Self-Starter

Organizational Skills

Critical Thinking Skills

Communication Skills

Interpersonal Skills

Proficient Computer Skills

Tools

Microsoft Office

Job description

Description

This person will develop the knowledge and skills necessary within their discipline of focus to advance within RDO Equipment Co. They will learn RDO Equipment Co. processes and procedures used throughout the organization in areas such as Parts, Service, Sales, Management, and related Field Support Office departments. Upon successful completion of the Service Manager Trainee program, this person will transition into a role that best suits their talents, interests and the needs of the organization.

$28 - $34 / hour

Compensation & Benefits:

• Eligible for profit sharing which is based on department profitability and individual performance


• Comprehensive benefits package


• Training and development, as well as opportunities to grow within the organization

Specific Duties Include:
* This position will rotate through temporary assignments in each dealership and related Field Support Office departments in order to obtain a complete picture of day-to-day duties and responsibilities of all departments and the importance of teamwork within our dealerships.
* Day-to-day duties and responsibilities include but are not limited to; learning relationship development, sales skills, product knowledge, inventory management, company computer systems, processes and procedures.
* This position will learn how to efficiently coordinate, schedule, and manage Service Technician's time, while maintaining the work order process. This role will learn how to communicate with the customer in regards to quotes, job status, and scheduling.
* Perform any other special duties as requested by the field management and/or other department personnel to ensure customer satisfaction.
* Demonstrate a willingness to learn.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:
* Must possess a technical aptitude
* Strong customer service skills
* Must be a self-starter, self-directed, and disciplined
* Strong organizational skills
* Must have critical thinking skills
* Strong communication and interpersonal skills
* Proficient computer skills, including Microsoft Office
* Limited travel as needed throughout the 6-9 month program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.