Regional Aftermarket Specialist (Road Building and Minerals)

Idahoan Foods, LLC; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

An established industry player is seeking a Regional Aftermarket Specialist to lead and support parts and service departments across the region. This role involves developing strategic plans to ensure customer satisfaction and operational efficiency while providing leadership and training to teams. The ideal candidate will have strong communication skills and experience in aftermarket support. With opportunities for growth and development, this position offers a chance to make a significant impact in a collaborative environment. Join a company that values teamwork and excellence in customer service!

Benefits

Training and Development Opportunities

Growth Opportunities within the Organization

Qualifications

• Experience in aftermarket parts and service support is preferred.
• Strong communication skills are essential for this role.

Responsibilities

• Lead regional Aftermarket strategic plans for parts and service departments.
• Ensure excellent customer service and maintain a positive rapport with clients.
• Develop effective processes to enhance customer satisfaction.

Skills

Leadership

Customer Service

Communication Skills

Industry Knowledge

Education

College Degree or Applicable Experience

Job description

Regional Aftermarket Specialist (Road Building and Minerals)

Job Category: -Management

Requisition Number: REGIO015934

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• Posted : April 16, 2025
• Full-Time

Locations

Showing 1 location

This individual will provide support to the parts and service departments on a regional level. They will coordinate activities and cooperate with all stores within the region to best serve the needs of the customer and employees.

$65000 - $90000 / year

• Training and development, as well as opportunities to grow within the organization

Specific Duties Include:

• Demonstrate leadership in all aspects of the parts and service departments within the region.
• Lead and monitor regional Aftermarket strategic plans for parts and service departments and monitor to ensure achievement of established goals.
• Develop and maintain effective parts and service department processes to ensure internal and external customer satisfaction.
• Assist in creating annual parts and service department benchmarks and budgets for the region, in alignment with the financial and operational objectives.
• Assist Customer Service Advisors (CSA) and Product Specialists in growing and developing the Aftermarket business.
• Assist other locations with overall product knowledge and support for the product.
• Ensure excellent customer service by addressing concerns and maintaining a positive rapport with clients and manufacturing partners.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Industry and/or aftermarket parts and service support experience
• Up to 50% travel expected
• Strong oral and written communication skills
• College degree or applicable experience preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.