Regional Aftermarket Specialist (Road Building and Minerals)

RDO Equipment Co.; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

A forward-thinking company is seeking a dynamic individual to support parts and service departments regionally. This role involves demonstrating leadership, ensuring customer satisfaction, and developing effective departmental processes. With opportunities for training and growth, this position is perfect for someone looking to advance in a collaborative and supportive environment. If you have a passion for customer service and leadership, this role offers a chance to make a significant impact within the organization.

Benefits

Bonus Potential

Comprehensive Benefits Package

Training and Development Opportunities

Qualifications

• Experience in aftermarket parts and service support is essential.
• Supervisory or management experience is preferred.

Responsibilities

• Lead regional parts and service departments to ensure customer satisfaction.
• Monitor strategic plans and achieve established goals.

Skills

Customer Service Skills

Leadership

Communication Skills

Computer Skills

Education

College Degree or Applicable Experience

Job description

Description

This individual will provide support to the parts and service departments on a regional level. They will coordinate activities and cooperate with all stores within the region to best serve the needs of the customer and employees.

$65000 - $90000 / year

Compensation & Benefits:

• Bonus potential


• Comprehensive benefits package


• Training and development, as well as opportunities to grow within the organization

Specific Duties Include:

• Demonstrate leadership in all aspects of the parts and service departments within the region.


• Lead and monitor regional Aftermarket strategic plans for parts and service departments and monitor to ensure achievement of established goals.


• Develop and maintain effective parts and service department processes to ensure internal and external customer satisfaction.


• Assist in creating annual parts and service department benchmarks and budgets for the region, in alignment with the financial and operational objectives.


• Assist Customer Service Advisors (CSA) and Product Specialists in growing and developing the Aftermarket business.


• Assist other locations with overall product knowledge and support for the product.


• Ensure excellent customer service by addressing concerns and maintaining a positive rapport with clients and manufacturing partners.


• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook


• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.


• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.


• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.


• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.


• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Industry and/or aftermarket parts and service support experience


• Previous supervisory/management experience preferred


• Up to 50% travel expected


• Excellent customer service skills


• Strong oral and written communication skills


• Strong computer skills


• College degree or applicable experience preferred


• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.