Service Manager Trainee

Idahoan Foods, LLC; Phoenix, Northern (AZ, KY); Hybrid; USD 39,000 - 47,000; Full time

Benefits offered by this job

Profit sharing

Training and development

Growth opportunities

Job summary

RDO Equipment Co. seeks a Service Manager Trainee to rotate through dealership and Field Support Office roles, gaining hands-on experience across Parts, Service, Sales and Management. The program lasts 6-9 months and leads into a permanent role aligned with talents and business needs.

The position offers an hourly wage of $28–$34 and eligibility for profit sharing. Training, development, and growth opportunities are emphasized to build a strong foundation for a management career.

Qualifications

• Must possess a technical aptitude.
• Strong customer service skills.
• Self-starter, self-directed, and disciplined.
• Strong organizational skills.
• Must have critical thinking skills.
• Strong communication and interpersonal skills.
• Proficient computer skills, including Microsoft Office.

Responsibilities

• Rotate through temporary assignments in each dealership and Field Support Office to learn day-to-day duties.
• Learn relationship development, sales skills, product knowledge, inventory management, and company systems.
• Learn to coordinate, schedule, and manage Service Technician time, and communicate quotes and job status.
• Perform duties to ensure customer satisfaction as assigned by management.
• Demonstrate willingness to learn and improve.
• Follow safety rules and company policies.
• Participate in company-sponsored training to develop skills and knowledge.
• Maintain positive, professional relationships and emphasize teamwork.

Skills

Technical aptitude

Customer service

Self-starter

Strong organizational skills

Critical thinking

Communication & interpersonal skills

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Description

This person will develop the knowledge and skills necessary within their discipline of focus to advance within RDO Equipment Co. They will learn RDO Equipment Co. processes and procedures used throughout the organization in areas such as Parts, Service, Sales, Management, and related Field Support Office departments. Upon successful completion of the 6-9 month Service Manager Trainee program, this person will transition into a role that best suits their talents, interests and the needs of the organization.

$28 – $34 / hour

• Eligible for profit sharing which is based on department profitability and individual performance


• Training and development, as well as opportunities to grow within the organization

Specific Duties Include:

• This position will rotate through temporary assignments in each dealership and related Field Support Office departments in order to obtain a complete picture of day-to-day duties and responsibilities of all departments and the importance of teamwork within our dealerships.


• Day-to-day duties and responsibilities include but are not limited to; learning relationship development, sales skills, product knowledge, inventory management, company computer systems, processes and procedures.


• This position will learn how to efficiently coordinate, schedule, and manage Service Technician’s time, while maintaining the work order process. This role will learn how to communicate with the customer in regards to quotes, job status, and scheduling.


• Perform any other special duties as requested by the field management and/or other department personnel to ensure customer satisfaction.


• Demonstrate a willingness to learn.


• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.


• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.


• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.


• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Must possess a technical aptitude


• Strong customer service skills


• Must be a self-starter, self-directed, and disciplined


• Strong organizational skills


• Must have critical thinking skills


• Strong communication and interpersonal skills


• Proficient computer skills, including Microsoft Office


• Limited travel as needed throughout the 6-9 month program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.