Service Manager Trainee

RDO Equipment Co.; Phoenix (AZ); On-site; USD 38,572 - 46,838; Full time

Benefits offered by this job

Profit sharing based on performance

Comprehensive benefits package

Training and development opportunities

Job summary

RDO Equipment Co. in Phoenix, Arizona, is seeking a Service Manager Trainee. This role involves developing skills across various departments, including Parts, Service, and Sales. The position includes a 6-9 month program leading to a full-time role.

The ideal candidate possesses strong customer service, technical aptitude, and organizational skills. Competitive hourly pay is offered along with a comprehensive benefits package and opportunities for profit sharing and growth within the organization.

Qualifications

• Strong customer service skills are essential for interacting with clients.
• Must possess a technical aptitude for understanding processes.
• Organizational skills are crucial for managing tasks effectively.

Responsibilities

• Rotate through assignments to learn duties of all departments.
• Coordinate and schedule Service Technicians' activities.
• Communicate with customers regarding job status and quotes.

Skills

Strong customer service skills

Technical aptitude

Strong organizational skills

Critical thinking skills

Strong communication and interpersonal skills

Proficient computer skills, including Microsoft Office

Job description

This person will develop the knowledge and skills necessary within their discipline of focus to advance within RDO Equipment Co. They will learn RDO Equipment Co. processes and procedures used throughout the organization in areas such as Parts, Service, Sales, Management, and related Field Support Office departments. Upon successful completion of the 6-9 month Service Manager Trainee program, this person will transition into a role that best suits their talents, interests and the needs of the organization.

$28 – $34 / hour

Compensation & Benefits

• Eligible for profit sharing which is based on department profitability and individual performance
• Comprehensive benefits package
• Training and development, as well as opportunities to grow within the organization

Specific Duties Include

• This position will rotate through temporary assignments in each dealership and related Field Support Office departments in order to obtain a complete picture of day-to-day duties and responsibilities of all departments and the importance of teamwork within our dealerships.
• Day-to-day duties and responsibilities include but are not limited to; learning relationship development, sales skills, product knowledge, inventory management, company computer systems, processes and procedures.
• This position will learn how to efficiently coordinate, schedule, and manage Service Technician’s time, while maintaining the work order process. This role will learn how to communicate with the customer in regards to quotes, job status, and scheduling.
• Perform any other special duties as requested by the field management and/or other department personnel to ensure customer satisfaction.
• Demonstrate a willingness to learn.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements

• Must possess a technical aptitude
• Strong customer service skills
• Must be a self-starter, self-directed, and disciplined
• Strong organizational skills
• Must have critical thinking skills
• Strong communication and interpersonal skills
• Proficient computer skills, including Microsoft Office
• Limited travel as needed throughout the 6-9 month program