Service Manager Trainee

RDO Equipment Co.

Irving (TX)

On-site

USD 38,572 - 46,838

Full time

14 days+

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Benefits offered by this job

Profit sharing based on performance

Comprehensive benefits package

Training and development opportunities

Job summary

RDO Equipment Co. is looking for a Service Manager Trainee in Irving, Texas. Over a 6-9 month period, trainees will rotate through various dealership departments to develop their knowledge and skills in service, parts, and sales. Responsibilities include managing technician schedules, learning customer relations, and ensuring efficient operation. Ideal candidates should be self-motivated with strong customer service and organizational skills, and be comfortable using Microsoft Office. Competitive pay of $28-$34/hour plus benefits offered.

Qualifications

Must possess a technical aptitude.
Strong customer service skills required.
Self-starter with strong organizational and critical thinking skills.
Proficient in Microsoft Office.

Responsibilities

Develop knowledge and skills in parts, service, and sales.
Rotate through different dealership departments to understand operations.
Coordinate Service Technician's schedules and work orders.
Maintain positive relationships with peers and management.

Skills

Customer service skills

Strong organizational skills

Communication and interpersonal skills

Microsoft Office proficiency

Critical thinking skills

Technical aptitude

Job description

This person will develop the knowledge and skills necessary within their discipline of focus to advance within RDO Equipment Co. They will learn RDO Equipment Co. processes and procedures used throughout the organization in areas such as Parts, Service, Sales, Management, and related Field Support Office departments. Upon successful completion of the 6-9 month Service Manager Trainee program, this person will transition into a role that best suits their talents, interests and the needs of the organization.

$28 - $34 / hour

Compensation & Benefits

Eligible for profit sharing which is based on department profitability and individual performance
Comprehensive benefits package
Training and development, as well as opportunities to grow within the organization

Specific Duties Include

This position will rotate through temporary assignments in each dealership and related Field Support Office departments in order to obtain a complete picture of day-to-day duties and responsibilities of all departments and the importance of teamwork within our dealerships.
Day-to-day duties and responsibilities include but are not limited to; learning relationship development, sales skills, product knowledge, inventory management, company computer systems, processes and procedures.
This position will learn how to efficiently coordinate, schedule, and manage Service Technician's time, while maintaining the work order process. This role will learn how to communicate with the customer in regards to quotes, job status, and scheduling.
Perform any other special duties as requested by the field management and/or other department personnel to ensure customer satisfaction.
Demonstrate a willingness to learn.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements