Service Manager – Tech Ops & Customer Excellence

AG EXPRESS ELECTRONICS INC; Des Moines (IA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

ESOP (100% employee-owned)

Competitive salary

401(k) with company contribution

Medical, dental, and vision benefits

Paid Time Off

Professional development and training

Job summary

Ag Express Electronics in Des Moines, IA is seeking a Service Manager to lead the Service team. This role guides repair and customer service activities, drives service quality, and manages lead-times to meet company standards.

You will coach technicians, analyze performance metrics, and build strong customer relationships to deliver outstanding service while supporting continuous improvement and cross-functional collaboration across departments.

Qualifications

• Leadership and team coaching experience.
• Strong communication across departments and with customers.
• Proven ability to drive customer satisfaction and service quality.
• Analytical mindset with data-driven decision making.
• Ability to manage multiple priorities and deadlines.
• Cross-functional collaboration skills.
• Industry knowledge in agricultural electronics or related field.

Responsibilities

• Lead service technicians, coach development, and align with company goals.
• Drive key metrics, coaching, and accountability at all levels.
• Maintain service quality and timely repair workflows.
• Oversee hiring, promotions, and leveling based on performance.
• Forecast part needs and manage service inventory accuracy.

Skills

Leadership

Communication

Customer service

Problem solving

Organization

Collaboration

Industry knowledge

Education

High school diploma or GED

Bachelor’s degree in business, agriculture, technical services, or related field

Tools

ERP systems experience

Microsoft 365

Service management systems

Job description

Ag Express Electronics in Des Moines, IA is seeking a Service Manager to lead the Service team. This role guides repair and customer service activities, drives service quality, and manages lead-times to meet company standards.

You will coach technicians, analyze performance metrics, and build strong customer relationships to deliver outstanding service while supporting continuous improvement and cross-functional collaboration across departments.