Service Manager - Stow, OH

Greatjob; Cuyahoga Falls (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Goodyear is seeking a Service Manager to lead the service department in one of its auto service centers in Ohio. You will schedule technicians, manage appointments, and coordinate workflow to ensure timely, quality service for guests.

You will drive service and tire sales, build guest relationships, and support training for department staff while upholding safety standards and warranties. The role emphasizes hands-on leadership and guest-focused service.

Qualifications

• Minimum 1 year of automotive service management experience.
• Valid driver's license.
• Must be at least 18 years of age.
• Candidates must be legally authorized to work in the U.S. without sponsorship now or in the future.
• Preferred: automotive service sales experience.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests.
• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests.
• Responsible for contributing to the training and development of service department associates.
• Articulate all warranties, promotions, and advertisements.
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform a variety of manual tasks for extended periods of time, including light and heavy lifting.

Job description

Location: 4455 Kent Road, Stow, OH 44224

Why Join Goodyear?

Competitive Pay Medical Benefits401(k) MatchPaid VacationsCertification ReimbursementPaid TrainingCareer Growth OpportunitiesEmployee Discounts Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, begin your career with the tire and auto service innovation leader!

General Description

As a Service Manager you will gain hands-on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Minimum 1 year of previous Automotive Service management experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous automotive service sales experience
• Previous automotive service experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Commitment to following established safety policies and procedures

Job Titles

• Service Manager
• Automotive Service Center Manager
• Vehicle Service Manager
• Service Operations Manager
• Service Director
• Assistant Service Manager
• Shop Foreman
• Fixed Operations Manager
• Service Advisor Manager
• Warranty Manager
• Operation Sales Manager