Service Manager - Glendale, AZ

Greatjob; Glendale (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay

Comprehensive benefits package

Certification reimbursement and paid/s

Job summary

Goodyear in the United States is seeking a Service Manager to gain hands-on experience in one of Goodyear's auto service centers by delivering outstanding service. You will manage the service department by scheduling associates, coordinating service appointments, and organizing workflow to ensure quality work on time for guests.

You will drive sales through guest interactions, including tire and service offerings, while building guest relationships and acting as the liaison between technicians

Qualifications

• Minimum 1 year of automotive service management experience.
• Valid driver’s license and must be at least 18 years old.
• Must be legally authorized to work in the U.S. without sponsorship now or in the future.

Responsibilities

• Schedule associates and organize workflow to deliver quality work on time for guests.
• Drive sales through guest interactions including tire and service offerings.
• Build guest relationships and act as liaison between technicians and guests.
• Train and develop service department staff.
• Explain warranties, promotions and advertisements.
• Make recommendations based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform manual tasks including lifting tires and wheels.

Skills

Automotive service management

Customer service

Team leadership

Job description

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results.

• Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.

General Description

As a Service Manager you will gain hands-on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Minimum 1 year of previous Automotive Service management experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous automotive service sales experience
• Previous automotive service experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines

Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays.

Commitment to following established safety policies and procedures.

Service Manager, Automotive Service Center Manager, Vehicle Service Manager, Service Operations Manager, Service Director, Assistant Service Manager, Shop Foreman, Fixed Operations Manager, Service Advisor Manager, Warranty Manager, Operation Sales Manager