Service Manager - Stow, OH

The Goodyear Tire & Rubber Company; Cuyahoga Falls (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

The Goodyear Tire & Rubber Company is seeking a Service Manager to gain hands-on experience in one of its auto service centers. You will manage the service department, schedule associates, and organize workflow to deliver quality work to guests.

The role emphasizes training, guest satisfaction, and driving tire and service sales. This position requires strong teamwork, communication, and a proactive approach to achieving sales and service goals while maintaining safety and service standards

Qualifications

• Minimum 1 year of automotive service management experience.
• Valid driver's license.
• Must be at least 18 years of age.
• No relocation offered for this position.
• Candidates must be legally authorized to work in the U.S. without sponsorship now or in the future.

Responsibilities

• Manage the service department by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests.
• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction by liaising between technicians and guests.
• Contribute to training and development of service department associates.
• Explain warranties, promotions, and advertisements.
• Use tools to make equipment recommendations based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform manual tasks including handling tires and wheels, standing, bending, and squatting.

Skills

Teamwork

Communication

Customer service

Problem solving

Job description

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, at Goodyear we invest in your future.

General Description

As a Service Manager you will gain hands on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities Will Include, But Will Not Be Limited To

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Minimum 1 year of previous Automotive Service management experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous automotive service sales experience
• Previous automotive service experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures