Service Manager - RideNow Dallas

Socket.dev; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Commission based pay

Medical insurance

Dental insurance

Vision insurance

Employee discounts

Job summary

RideNow Powersports in Dallas is seeking a Service Manager to lead operations and ensure exceptional service delivery. The ideal candidate will have over 3 years of management experience in a retail environment, preferably a dealership, and possess strong leadership skills.

You'll oversee team performance, manage customer communications, and comply with safety standards, all while driving service revenue and customer satisfaction. Join us to be part of a dynamic team!

Qualifications

• 3+ years of management experience in a retail environment, preferably in a dealership.
• Mechanically knowledgeable and familiar with service diagnostics and repair processes.
• Ability to stay organized and manage time effectively.

Responsibilities

• Lead your team, manage operations, and ensure an outstanding experience for every customer.
• Oversee scheduling, workflow, productivity, and parts coordination.
• Drive key performance metrics like service revenue and technician efficiency.

Skills

Leadership

Communication

Customer satisfaction

Service operations

Problem resolution

Workflow optimization

Team-building

Time management

Tools

CDK

Lightspeed

Job description

RideNow Powersports - Dallasis looking for a Service Manager who’s ready to deliver top-tier service!

What You’ll Do:

• Lead your team, manage operations, and ensure an outstanding experience for every customer.
• Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy
• Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability
• Lead and develop your team through ongoing coaching, performance management, and training
• Collaborate with other department heads to streamline communication and maximize the overall dealership experience
• Ensure all safety standards and manufacturer requirements are consistently met
• Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service
• Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication
• Maintain accurate records and ensure proper cashiering and documentation practices
• Foster a strong team culture with a focus on accountability, continuous improvement and results

What We’re Looking For:

• 3+ years of management experience in a retail environment (dealership preferred)
• A deep understanding of service operations, workflow optimization and technician productivity
• Strong leadership and team-building skills
• Excellent communication skills with a sharp focus on customer satisfaction and problem resolution
• Mechanically knowledgeable and familiar with service diagnostics and repair processes
• Deep understanding of dealer management tools (CDK and/or Lightspeed preferred)
• Motorcycle endorsement preferred
• Ability to stay organized and manage time effectively
• Must be able to stand for extended periods of time
• Must be able to safely push motorcycles weighing up to 850lbs
• Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic and showroom displays
• Must be able to frequently bend, kneel, crouch and reach to perform job duties

Why Join RideNow?

• Commission based pay
• Medical, dental, and vision insurance
• Employer paid life and short-term disability insurance
• Employee discounts

All applicants must pass pre-employment testing including background check, MVR, and drug screening.

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