Service Manager: Property Maintenance & Team Lead

Weidner Apartment Homes; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) Company match

Housing discount

Job summary

Weidner Apartment Homes is seeking a Service Manager to mentor the service team and oversee all maintenance for the community. You will lead a team, schedule make-readies, and ensure timely completion of service requests to uphold Weidner quality standards.

The role emphasizes hands-on maintenance, vendor coordination, and customer service to residents, with on-site duties and collaboration with the Community Director to improve asset value.

Qualifications

• 3+ years maintenance experience required.

Responsibilities

• Prepare and supervise apartments for occupancy including painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs.
• Perform and assign service requests for residents daily and timely.
• Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc.
• Perform pre-move out inspections with Community Director, timely.
• Schedule timely completion of make-readies and service requests with maintenance staff and vendors.
• Manage and complete property improvements and preventive maintenance scheduled tasks, promptly.
• Conduct and lead regular and thorough property inspections, promptly identifying deficiencies and driving timely resolution to maintain Weidner quality standards.
• Assist with interviewing and recruiting associates, mentor and develop all maintenance and housekeeping associates.
• Address staff performance concerns promptly, including documentation and evaluations. and communicate updates to the Community Director and Area Director.
• Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency.
• Ensure and perform daily grounds maintenance, including trash removal, pet waste disposal, maintaining pet waste stations, sweeping walkways, and snow removal, where applicable.
• Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable.
• Maintain accurate documentation of all replacements and on-site purchases, including product warranty information.
• Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed.
• Manage vendor relationships for best pricing, quality and service.
• Reorder inventory supplies as necessary within the property’s budget parameters.
• Must utilize Weidner issued cell phone and specified apps as part of your daily role.
• Must take part in the on-call rotation, as scheduled/needed.
• Must use personal vehicle to respond to service requests and pick up supplies as needed.
• Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner's quality standards.

Skills

Maintenance experience

Property management

Mechanical aptitude

HVAC knowledge

Electrical skills

Plumbing skills

Carpentry skills

Yardi experience

Microsoft Office

On-call rotation

Education

HVAC certification

CPO certification

EPA certification

CAMT designation

Tools

Yardi

HappyCo

Paycom

Excel

PowerPoint

Outlook

Job description

Weidner Apartment Homes is seeking a Service Manager to mentor the service team and oversee all maintenance for the community. You will lead a team, schedule make-readies, and ensure timely completion of service requests to uphold Weidner quality standards.

The role emphasizes hands-on maintenance, vendor coordination, and customer service to residents, with on-site duties and collaboration with the Community Director to improve asset value.