Service Manager - Power Systems

Butler Machinery; Fargo (ND); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health Insurance options

Retirement plan

Paid Time Off (PTO)

401(k) Plan

Life/AD&D Insurance

Disability insurance

Holidays

Employee Assistance Program (EAP)

Job summary

Butler Machinery in Fargo, ND is seeking a Service Manager to lead the Power Systems Service Department. You will oversee daily operations, coach a high-performing team, ensure exceptional customer service, and drive business results through safety, efficiency, and continuous improvement.

Join a family‑owned equipment provider with over 70 years of service; grow your career while guiding service growth initiatives, managing estimates and warranties, and advancing process improvements across our

Qualifications

• Strong leadership and coaching skills.
• Excellent customer service and communication.
• Willingness to work flexible hours.
• Experience with service management is preferred.
• Clean driving record.

Responsibilities

• Oversee daily operations of the Power Systems Service Department.
• Coach, mentor, and develop service staff.
• Ensure exceptional customer service and efficient workflow.
• Schedule service, track progress, manage warranties, and communicate with customers.
• Monitor KPIs and drive process improvements.
• Develop business plans, staffing, and growth initiatives.
• Review estimates, quotes, and service documentation for accuracy.
• Maintain safe, organized work environment and enforce safety standards.

Skills

Customer service

Communication

Computer literacy

Leadership

Organizational skills

Flexibility

Mechanical experience

Driving record clean

Team development

Supervisory experience

Education

Associate degree or equivalent

Job description

Are you a proven leader who thrives on developing people, building strong customer relationships, and driving operational excellence? Butler Machinery is seeking a Service Manager to lead our Power Systems Service Department. In this role, you'll oversee daily operations, coach and develop a high-performing team, ensure exceptional customer service, and drive business results through safety, efficiency, and continuous improvement.

This is an excellent opportunity to make a meaningful impact while growing your career with an industry-leading equipment provider that has proudly served customers for more than 70 years.

Key Responsibilities:

• Lead the daily operations of the Power Systems Service Department, ensuring exceptional customer service and efficient workflow management.
• Manage service scheduling, job progress, warranty administration, and customer communication.
• Drive customer satisfaction by proactively resolving concerns and service-related issues.
• Lead, coach, and develop service department employees, including hiring, performance management, training, and career development.
• Monitor key performance indicators (KPIs) and implement process improvements to support departmental goals and operational excellence.
• Develop business plans, staffing strategies, and service growth initiatives.
• Review estimates, quotes, work orders, and service documentation to ensure accuracy and timely completion.
• Manage manufacturer goodwill claims and customer dispute resolution while balancing customer and company interests.
• Ensure a safe, organized, and productive work environment by promoting and enforcing company safety standards.
• Champion Butler Machinery's mission, vision, and values in all aspects of the operations.
• Performs other duties as assigned.

Supervisory Duties:

• Manages all service department personnel.
• Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains and develops employees consistent with department/division goals, providing coaching on career development

Qualifications:

• Excellent customer service skills
• Good oral and written communication skills
• Computer knowledge
• Must have good leadership, detail and organizational skills.
• Ability and willingness to work flexible hours
• Mechanical experience with the product lines we represent preferred.
• Completion of Lead Yourself for internal candidates is preferred.
• Two-year degree or equivalent experience and training preferred.
• Prior supervisory experience or Service Management Training preferred.
• Must possess a clean driving record

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability