Service Advisor

Butler Machinery; Pierre (SD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

10% Annual Retirement Employer Contribution

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Short-Term Disability Coverage

Long-Term Disability Coverage

401(K) Plan

Paid Time Off (PTO)

Job summary

Butler Machinery in Pierre, South Dakota is looking for a proactive and detail-oriented Service Advisor. The role includes coordinating service technician schedules, invoicing work orders, and ensuring excellent communication with customers. Ideal candidates will have strong technical knowledge, customer service skills, and the ability to manage multiple tasks. Benefits include a generous retirement plan, health insurance, and paid time off. Join a family business with over 900 associates across several states.

Qualifications

• High school and/or technical school education or equivalent experience required.
• Strong customer service skills and technical knowledge.
• Excellent oral and written communication skills.

Responsibilities

• Coordinate and schedule service technician's time.
• Invoicing work orders and communicating job status.
• Assist Service Manager with quoting and estimating jobs.

Skills

Customer service

Computer skills

Technical knowledge

Oral communication

Written communication

Time management

Multi-tasking

Education

High school or technical school education

Job description

Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling.

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace.

Responsibilities

• Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department.
• Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
• Seeks customer feedback proactively, anticipates problems and responds promptly.
• Responds and follows up to employee issues and concerns.
• Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
• Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).
• Advises Service Manager of all customer complaints.
• Assists the team in the implementation of Contamination Control Guidelines.
• Meets with Service Manager on a regular basis to review department performance profitability and efficiencies.
• Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conducts self in the presence of customers and community so as to present a professional image of Butler Machinery Company.
• Seeks and participates proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• This position requires taking afterhours calls to support customers and technicians as needed. This responsibility rotates between the two service advisors and the service manager.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

Supervisory Duties

• Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.

Qualifications

• A High school and/or technical school education or equivalent combination of experience, training and/or education required.
• Strong customer service skills
• Strong computer skills
• Strong technical knowledge
• Excellent oral and written communication skillsStrong time management skills
• Ability to multi-task

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success.

Benefits

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability