Service Manager/Operations Manager

VHF Sales, Inc.; Grimes (IA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive Salary

Health, Life & Disability Insurance

401(k) & Roth 401(k) with CompanyMatch

Paid Time Off

Paid Holidays

Birthday Holiday

Professional Development & Training

Profit Sharing & Bonuses

Advancement Opportunities

Job summary

VHF Sales, Inc. is seeking an experienced Service Manager / Operations Manager to coordinate service, warranty, equipment startups, parts, and field support for commercial HVAC, industrial, and hydronic systems across Iowa and Western Illinois.

Location: Grimes, IA. Reports to CEO, full-time salaried position offering a competitive compensation range and opportunities for professional growth within a growing organization.

Qualifications

• Five (5) or more years of commercial HVAC, industrial, hydronic, service, startup, commissioning, or technical support experience.
• Three (3) or more years coordinating service operations, warranty administration, field technicians, or technical support.
• Strong understanding of commercial HVAC and hydronic systems.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and follow projects through completion.
• Proficient with Microsoft Office, email, CRM software, and manufacturer technical resources.

Responsibilities

• Coordinate service activities and support technicians.
• Manage warranty claims and field operations.
• Assist with technical problem solving and documentation.
• Maintain service records and ensure timely resolution of issues.
• Serve as primary technical liaison between customers, contractors, engineers and the VHF team.

Skills

HVAC experience

Project coordination

Customer service

Communication skills

CRM software

Microsoft Office

Valid driver’s license

Education

HVAC Journeyman License

HVAC/R Trade School

Mechanical Engineering degree

Mechanical Engineering Technology degree

Tools

CRM software

Manufacturer technical resources

Job description

VHF Sales, Inc. is seeking an experienced Service Manager / Operations Manager to coordinate service, warranty, equipment startups, parts, and field support for commercial HVAC, industrial, and hydronic systems throughout Iowa and Western Illinois.

This position serves as the primary technical liaison between customers, contractors, engineers, manufacturers, and the VHF team. The successful candidate will coordinate service activities, support technicians, manage warranty claims, assist with technical problem solving, maintain service documentation, and help ensure customer issues are resolved professionally and efficiently.

The ideal candidate has experience with commercial HVAC, industrial, and hydronic systems, including chillers, boilers, pumps, heat exchangers, heat pumps, air handlers, cooling towers, and related mechanical equipment. Strong communication, organization, technical problem-solving, and customer service skills are essential.

Location: Grimes, IA (Des Moines MetropolitanArea)

Department: Service & Support

Reports To: CEO

Employment Type: Full-Time, Salaried

Compensation: $70,000–$110,000 DOE

Qualifications

Required

• Five (5) or more years of commercial HVAC, industrial, hydronic, service, startup, commissioning, or technical support experience.
• Three (3) or more years coordinating service operations, warranty administration, field technicians, or technical support.
• Strong understanding of commercial HVAC and hydronic systems.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and follow projects through completion.
• Proficient with Microsoft Office, email, CRM software, and manufacturer technical resources.
• Valid driver’s license and ability to qualify for company vehicle insurance.

Preferred

• HVAC Journeyman License
• HVAC/R Trade School
• Mechanical Engineering Technology or Mechanical Engineering degree
• Experience with manufacturer representatives, commercial HVAC service management, or applied mechanical systems

• HVAC Journeyman License
• HVAC/R Trade School
• Mechanical Engineering Technology or Mechanical Engineering degree
• Experience with manufacturer representatives, commercial HVAC service management, or applied mechanical systems

Benefits

• Competitive Salary
• Health, Life & Disability Insurance
• Company Health Insurance Contribution Section 125 Cafeteria Plan
• 401(k) & Roth 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Birthday Holiday
• Professional Development & Manufacturer Training
• Profit Sharing & Performance Bonuses (when applicable)
• Advancement Opportunities

Why Join VHF? VHF Sales represents leading manufacturers of commercial HVAC, industrial, and hydronic equipment throughout Iowa and Western Illinois. This position offers the opportunity to work with complex engineered systems, build strong customer relationships, and develop into a technical leader within a growing organization. A complete job description outlining the position’s responsibilities, qualifications, and physical requirements is available upon request.

VHF Sales, Inc. is an Equal Opportunity Employer.