Service Coordinator

VHF Sales, Inc.; Grimes (IA); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with Company Match

Paid Time Off

Profit Sharing

Professional Development

Résumé du poste

VHF Sales, Inc. is seeking a Service Manager to oversee service, warranty, equipment startups, and field support for HVAC systems in Iowa and Western Illinois.

The ideal candidate will have extensive experience with mechanical equipment and a strong technical background, ensuring customer satisfaction and efficient operations.

Benefits include competitive salary, insurance options, 401(k) plans, and opportunities for professional development.

Qualifications

• Five or more years of commercial HVAC or related experience.
• Three or more years coordinating service or technical support.
• Strong understanding of commercial HVAC and hydronic systems.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office and CRM software.

Responsabilités

• Coordinate service activities and support technicians.
• Manage warranty claims and assist with technical problem solving.
• Maintain service documentation and ensure customer issues are resolved.

Connaissances

Communication

Organization

Problem-solving

Customer service

Formation

HVAC Journeyman License

HVAC/R Trade School

Mechanical Engineering Technology or degree

Outils

Microsoft Office

CRM software

Description du poste

VHF Sales, Inc. is seeking an experienced Service Manager / Operations Manager to coordinate service, warranty, equipment startups, parts, and field support for commercial HVAC, industrial, and hydronic systems throughout Iowa and Western Illinois.

This position serves as the primary technical liaison between customers, contractors, engineers, manufacturers, and the VHF team. The successful candidate will coordinate service activities, support technicians, manage warranty claims, assist with technical problem solving, maintain service documentation, and help ensure customer issues are resolved professionally and efficiently.

The ideal candidate has experience with commercial HVAC, industrial, and hydronic systems, including chillers, boilers, pumps, heat exchangers, heat pumps, air handlers, cooling towers, and related mechanical equipment. Strong communication, organization, technical problem-solving, and customer service skills are essential.

Location: Grimes, IA (Des Moines MetropolitanArea)

Department: Service & Support

Reports To: CEO

Employment Type: Full-Time, Salaried

Compensation: $70,000–$110,000 DOE

Qualifications

Required

• Five (5) or more years of commercial HVAC, industrial, hydronic, service, startup, commissioning, or technical support experience.
• Three (3) or more years coordinating service operations, warranty administration, field technicians, or technical support.
• Strong understanding of commercial HVAC and hydronic systems.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and follow projects through completion.
• Proficient with Microsoft Office, email, CRM software, and manufacturer technical resources.
• Valid driver’s license and ability to qualify for company vehicle insurance.

Preferred

• HVAC Journeyman License
• HVAC/R Trade School
• Mechanical Engineering Technology or Mechanical Engineering degree
• Experience with manufacturer representatives, commercial HVAC service management, or applied mechanical systems

• HVAC Journeyman License
• HVAC/R Trade School
• Mechanical Engineering Technology or Mechanical Engineering degree
• Experience with manufacturer representatives, commercial HVAC service management, or applied mechanical systems

Benefits

• Competitive Salary
• Health, Life & Disability Insurance
• Company Health Insurance Contribution Section 125 Cafeteria Plan
• 401(k) & Roth 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Birthday Holiday
• Professional Development & Manufacturer Training
• Profit Sharing & Performance Bonuses (when applicable)
• Advancement Opportunities

Why Join VHF? VHF Sales represents leading manufacturers of commercial HVAC, industrial, and hydronic equipment throughout Iowa and Western Illinois. This position offers the opportunity to work with complex engineered systems, build strong customer relationships, and develop into a technical leader within a growing organization. A complete job description outlining the position’s responsibilities, qualifications, and physical requirements is available upon request.

VHF Sales, Inc. is an Equal Opportunity Employer.