Automotive Service Writer|Prince William County

Virginia Tire & Auto; Manassas (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Commission earnings

Low-cost health insurance

Paid vacation

401(k) with company match

Gym membership reimbursement

Tire and auto repair discounts

Job summary

Virginia Tire & Auto is seeking a Senior Service Advisor in Virginia to lead a team of service advisors, drive sales, and ensure top-notch customer care. You will be the expert on vehicle systems, tire products, and the VTA offerings, guiding customers to appropriate repairs and services.

The role involves writing estimates, ordering parts, and billing service orders while balancing multiple priorities in a fast-paced shop environment.

Qualifications

• Sales experience in the automotive industry.
• Understanding of complex vehicle systems and how to diagnose vehicles and repairs needed.
• Help develop knowledge of Service Advisors by assisting them with selling more complex recommendations as needed.
• Professional appearance and reliable driver’s license.

Responsibilities

• Be an expert on Virginia Tire & Auto sales procedures and initiatives: Warm Welcome, Fond Farewells, Phone Process, etc.
• Sell tires, services and products, and communicate benefits to customers.
• Document and convey recommendations from the Production team.
• Write estimates and order parts for services as needed.
• Create and bill out all sales orders.
• Meet or exceed company sales goals and customer service standards.
• Maintain customer relationships by updating on vehicle status and promised times.
• Serve as the point person for communications to and from your team.

Skills

Automotive sales

Customer service

Team leadership

Communication

Tools

POS system

Job description

Virginia Tire & Auto’s Senior Service Advisors are true auto repair professionals and expert problem solvers. They are knowledgeable about cars, how to diagnosis them and the parts and repairs needed to fix them. But most of all, they enjoy leading a team of service advisors, driving sales and taking care of the customer. They love to engage with people and they love to sell. To them, it’s about learning what a customer’s vehicle truly needs, presenting a solution, and, they want to teach their team to do the same.

**Hiring Bonus Available!!**

WHAT YOU’LL DO

• Be an expert on Virginia Tire & Auto sales procedures and initiatives: Warm Welcome, Fond Farewells, Phone Process, etc.
• Have advanced knowledge of vehicle systems and be an expert on the VTA Tire Collection, tires&, the VTA Credit Card and all other products and services offered and be comfortable selling them to customers.
• Document, verbally communicate and sell the recommendations provided by the Production team, specifically complex recommendations that require in-depth vehicle knowledge.
• Write estimates and order partsfor servicesas needed.
• Be able to create and bill out all sales orders.
• Work towards achieving any company-set goals or objectives, including individual sales goals.
• Keep pace with customers, balancing multiple priorities and using good judgement to manage time.
• Build relationships with customers by communicating the status of their vehicle, promise time and provide a best-in-class customer experience.
• Be the point person for communications to and from your team

QUALIFICATIONS

• Sales experience in the automotive industry
• Understanding of complex vehicle systems and how to properly diagnosis vehicles and the proper repairs needed
• Help develop knowledge of Service Advisors by assisting them with selling more complex recommendations as needed
• A professional personal appearance
• Ability to become well-versed in a point of sale system and be able to troubleshoot common items.
• Have andmaintain a valid driver’s license
• Virginia Tire & Auto has a strong commitment to our people, providing extensive training, a healthy culture, and opportunities for growth. We are seeking applicants interested in making a commitment to Virginia Tire & Auto and their career.

WHY YOU’LL LOVE US

Mission matters here. At Virginia Tire & auto our mission is to take the stress out of car care. We do that by taking the stress out of our employees lives by fostering an employee-first culture where employees are appreciated and valued. And by being a values-based business with a conscious. We are looking for individuals to join our team who want to share our values: to be professional, genuine, attentive and forward-thinking.

WHAT WE’LL DO FOR YOU

We provide our employees:

• Guaranteed hourly pay plus commission—high earning potential with bonuses
• Low-Cost Health Insurance
• Industry best paid vacation and holidays
• Tire and auto repair discounts
• Gym Membership Reimbursement
• Affordable dental and vision insurance
• Life & short-term disability insurance
• 401(k) with company match
• Predictable Schedules
• Energy filled, busy shops
• A clean, professional work environment with a team that wants to see you succeed
• A company culture designed to support your career growth

WHO WE ARE

Virginia Tire & Auto is making car care as stress-free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner.Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 400+ employees.

Virginia Tire & Auto promotes a smoke-free, drug-free environment.

Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #INDSALE