Service Manager - Lift Truck

Thompson Marine; Macon, Northern (GA, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Thompson Tractor is seeking a Service Manager to lead the branch Service Department and deliver exceptional employee and customer experiences while meeting safety, financial, and operational targets.

The role includes mentoring service supervisors and technicians, maintaining relationships with customers, providing technical assistance, and coordinating with internal support teams to optimize shop and field operations.

Qualifications

• High school diploma or equivalent required.
• Experience as a service technician or supervisor and with heavy equipment repairs.
• Proficient with Microsoft Word and Excel; basic typing skills.

Responsibilities

• Lead service supervisors and technicians and mentor staff.
• Maintain customer relationships and provide technical assistance.
• Review service calls, WIP, and financial statements; ensure timely invoicing and quotes.
• Support budgeting, tooling, and shop maintenance; coordinate with internal teams.

Skills

Phone / verbal / written communication

Heavy equipment technical skills

Organizational skills

Microsoft Office Suite

Microsoft AX2012

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Excel

Microsoft AX2012

Job description

TheServiceManageris responsible forleadingbranch Service Departmentto providea high levelofemployee and customer experience whileachieving safety, financial, and operational targets.Duties includementoring and leadingservice supervisors andtechnicians,maintainingcustomer relationships,providing technicalassistance,service call research and review,facility maintenance and capital requests,shop toolingmaintenanceand inspections,collaborating with internal support teams,and other duties not specified.

Essential Responsibilities and Expectations

Lead service supervisors and technicians by assisting with safe job procedures, using proper repair guidelines, helping with parts issues, maintaining field service trucks, assisting with tooling needs.

Conduct performance reviews timely and accurately.

Ensure standard jobs for shop and field repairs are being followed and service quotations are being generated and communicated to customers on a regular cadence.

Review WIP weekly to ensure work orders are being invoiced accurately and timely.

Conduct monthly financial and operational reviews with leadership team.

Audit service calls and financial statements as necessary.

Visit critical customers to build relationships and solve performance issues with sales department.

Lead the weekly branch meeting.

Manage workload capacity, assist with budgeting inputs to make sure the correct number of technicians are available to support customer needs.

Effectively communicate with internal personnel to address customer needs.

Qualifications

Education

High school diploma or the equivalent required.

Experience

• Experience as a service technician, service supervisor, service support supervisor, and/or understanding heavy equipment repairs is required for this position.
• Using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
• Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies.

Skills and Competencies

• Telephone / verbal / written communication skills
• Heavy equipment technical skills
• Organizational skills
• Microsoft Office Suite
• Microsoft AX2012

Job Training

• Microsoft Word and Excel - basic and intermediate
• Business communication skills training
• Leadership training
• OSHA & MSHA required training
• Compliance training

Safety Summary

Working Conditions

• Work is normally performed in a Service Department shop office or shop environment.
• Exposure to physical risk and variable weather conditions is associated with this position.
• Standing on hard surfaces for extended periods of time is often required.

Physical Requirements

• Grasping, Stooping, Kneeling, Climbing
• Lifting up to 75 lbs
• Tripping, slipping, falling
• Strains due to lifting
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Qualifications

Skills

Required

Team Building

Advanced

Technical

Advanced

Relationship Building

Advanced

Mechanical

Advanced

Leadership

Advanced

Advanced

Customer Service

Advanced

Microsoft Office

Advanced

Computer

Advanced

Education

Required

High School or Equivalent or better.

Experience

Required

Experience as a service technician, service supervisor, service support supervisor, and/or understanding heavy equipment repairs is required for this position

Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.