Service Manager: Lead Tech Team & Growth

Dunn Tire & Auto; City of Rochester (NY); In loco; USD 65.000 - 100.000; Tempo pieno

Descrizione del lavoro

Dunn Tire & Auto in Rochester, NY is seeking a Service Manager to lead a team of technicians, oversee the service workflow and ensure timely, quality repairs. You will coach staff, develop estimates, and drive service sales and parts through effective pricing and customer focus.

This role requires strong leadership, communication and financial acumen, with the ability to analyze data, manage inventory, negotiate with vendors, and foster strong relationships across internal and external partners

Competenze

• Must be highly organized, extremely detail oriented with strong leadership experience.
• Excellent interpersonal skills with the expert ability to develop strong relationships with internal and vendor teams.
• Demonstrated business and financial acumen with an expert knowledge of priorities, goals, and strategy.

Mansioni

• Oversees the service area workflow and leads all technicians.
• Provides expert level customer service by completing estimates on repairs, parts or other services.
• Implements sales techniques for all products and services in the store.
• Estimates hours of productivity. Writes service tickets and assigns to technicians.
• Manages inventory levels by analyzing sales and replenishing stock.
• Adjusts service and part pricing and handles escalated customer issues.
• Oversees the overall quality of work being completed by technicians.
• Strategizes on increasing gross profit and margins on service and part sales.
• Analyzes customer satisfaction data and implements strategies to improve ratings.
• Makes recommendations on technician performance and pay.

Conoscenze

Microsoft Office

Communication skills

Analytical skills

Negotiation skills

Leadership experience

Organizational skills

Business acumen

Relationship building

Descrizione del lavoro

Dunn Tire & Auto in Rochester, NY is seeking a Service Manager to lead a team of technicians, oversee the service workflow and ensure timely, quality repairs. You will coach staff, develop estimates, and drive service sales and parts through effective pricing and customer focus.

This role requires strong leadership, communication and financial acumen, with the ability to analyze data, manage inventory, negotiate with vendors, and foster strong relationships across internal and external partners