Senior Auto Service & Sales Leader

Dunn Tire & Auto; Virginia; Sur place; USD 34 000 - 48 000; Plein temps

Résumé du poste

Dunn Tire & Auto is seeking a Service Manager to lead the service department and deliver a high-quality customer experience. This hands-on leadership role focuses on team performance, customer service, and daily service operations.

You will work alongside the Store Manager to oversee daily operations, maximize sales, and develop a high-performing team. If you have a passion for leadership, customer service, and sales, and you're looking for a fast-paced management opportunity, this is the

Qualifications

• 3–5+ years of retail management or leadership experience (automotive experience preferred).
• Strong sales, repair planning and customer service skills with the ability to build relationships.
• Proven ability to lead a team, coach employees, and drive performance.
• Time management skills and ability to handle multiple priorities.
• Experience with basic computer applications and point-of-sale systems.

Responsabilités

• Lead and support daily store operations alongside the Store Manager.
• Deliver a world-class customer experience by ensuring every guest receives expert service and recommendations.
• Train, coach, and mentor team members, helping them grow in their roles.
• Oversee sales performance and profitability, driving the store to meet and exceed goals.
• Assist in hiring, onboarding, and scheduling employees to maintain efficient store operations.
• Manage inventory levels and ordering, ensuring the right products are available for customers.
• Enforce safety protocols and company policies to maintain a safe work environment.
• Handle customer inquiries, service issues, and escalations, ensuring high satisfaction.
• Support shop operations as needed, including mounting and balancing tires.

Connaissances

Retail management

Leadership

Customer service

Sales

Training

Coaching

Inventory management

Scheduling

POS systems

Safety compliance

Description du poste

Dunn Tire & Auto is seeking a Service Manager to lead the service department and deliver a high-quality customer experience. This hands-on leadership role focuses on team performance, customer service, and daily service operations.

You will work alongside the Store Manager to oversee daily operations, maximize sales, and develop a high-performing team. If you have a passion for leadership, customer service, and sales, and you're looking for a fast-paced management opportunity, this is the