Service Center Manager: P&L, Ops & Customer Excellence

Fleetpride; Kane (McKean County); On-site; USD 70,000 - 110,000; Full time

Job summary

FleetPride, headquartered in Irving, TX, is seeking a Service Manager to supervise all service operations, manage P&L, inventory, and work schedules, and lead the center to meet EBITDA and sales goals. The role requires strong leadership, customer service and sales skills, ability to coach staff, maintain safety standards, and deliver accurate invoices while building positive vendor and customer relations.

Qualifications

• Experience leading service operations in a fast-paced environment.
• Proven customer service and sales skills.
• Ability to manage P&L and budgets.

Responsibilities

• Oversee all service functions and workspaces in the Service Center.
• Delegate tasks, monitor workflow and progress of work orders.
• Provide outstanding customer service and issue resolution.
• Coach staff to achieve high performance and control costs.
• Ensure accurate invoicing and reporting of performance.

Skills

Service operations

Customer service

P&L management

Team leadership

Education

High school diploma or GED

Bachelor's degree preferred

Tools

MS Office

Google Docs

Job description

FleetPride, headquartered in Irving, TX, is seeking a Service Manager to supervise all service operations, manage P&L, inventory, and work schedules, and lead the center to meet EBITDA and sales goals. The role requires strong leadership, customer service and sales skills, ability to coach staff, maintain safety standards, and deliver accurate invoices while building positive vendor and customer relations.