Service Center Manager: P&L, People & Performance

Fleetpride; Dothan (AL); On-site; USD 70,000 - 100,000; Full time

Job summary

FleetPride is a leading provider of heavy-duty truck and trailer parts, offering service and distribution at numerous locations. The Service Manager will supervise service operations, manage P&L, and drive EBITDA while meeting customer expectations for fast, accurate parts and service.

Ideal candidates will bring strong leadership, proven service operations experience, and a commitment to high-quality customer interactions.

Qualifications

• Experience in service operations and customer service.
• Ability to manage a P&L and drive EBITDA.
• Strong communication and salesmanship skills.

Responsibilities

• Oversee all Service functions and spaces in the Service Center.
• Delegate tasks and monitor workflow and project progress.
• Provide exceptional customer service and resolve issues promptly.
• Coach staff to achieve high performance and control costs/assets.
• Serve as primary information source on service, inventory and product knowledge.
• Update work orders and invoices for timely, accurate billing.
• Ensure quality checks on work performed and invoicing accuracy.
• Maintain relationships with vendors, dealers and subcontractors.
• Maintain safe, clean, and organized work environment.
• Report on performance to senior management.

Skills

P&L management

Leadership

Customer service

Salesmanship

Scheduling work

Inventory control

Communication

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Excel

Google Docs

Job description

FleetPride is a leading provider of heavy-duty truck and trailer parts, offering service and distribution at numerous locations. The Service Manager will supervise service operations, manage P&L, and drive EBITDA while meeting customer expectations for fast, accurate parts and service.

Ideal candidates will bring strong leadership, proven service operations experience, and a commitment to high-quality customer interactions.