Service Center Manager - Lead Ops, P&L & Customer Care

Fleetpride; Leola (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

FleetPride in Leola, PA is seeking a Service Manager to supervise and coordinate service operations with P&L responsibility. You will oversee the Service Center, delegate tasks, and drive performance while ensuring exceptional customer service.

A high school diploma or GED is required, with a bachelor’s degree preferred, and proficiency in Microsoft and Google Docs is expected. This role supports safety and efficiency in a hands-on environment.

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Computer literacy with inventory catalogs and Microsoft and Google Docs programs.
• Proven track record in service operations and customer service.
• Strong communication and salesmanship skills.

Responsibilities

• Oversee all service functions and workspaces in the Service Center.
• Delegate tasks; monitor workflow and progress of assignments.
• Deliver excellent customer service and provide knowledge and advice.
• Coach employees to high performance and manage costs and assets.
• Manage and update work orders and invoices for quality and timeliness.
• Provide direction and reporting of business unit performance.

Skills

P&L management

Productivity calculations

Communication skills

Customer service

Salesmanship

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Google Docs

Job description

FleetPride in Leola, PA is seeking a Service Manager to supervise and coordinate service operations with P&L responsibility. You will oversee the Service Center, delegate tasks, and drive performance while ensuring exceptional customer service.

A high school diploma or GED is required, with a bachelor’s degree preferred, and proficiency in Microsoft and Google Docs is expected. This role supports safety and efficiency in a hands-on environment.