Service Manager

FleetPride; Utah; On-site; USD 65,000 - 90,000; Full time

Job summary

FleetPride is seeking a Service Manager to supervise all service operations in the Service Center, manage P&L, inventory, and staff scheduling. You will drive performance, coach employees, ensure safety, and deliver outstanding customer service while meeting EBITDA and budget goals.

This role requires strong leadership and industry knowledge to maintain high standards and customer satisfaction. It is based at our Utah Service Center with a fast-paced, detail-oriented culture.

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Proficient with inventory catalogs and MS/Google productivity tools.

Responsibilities

• Oversee all Service functions and workspaces in the Service Center.
• Delegate service tasks; monitor workflow progress.
• Deliver excellent customer service and provide knowledge/advice to customers.
• Coach employees to achieve high performance and manage costs and assets.
• Act as primary information source for service/inventory/product knowledge.
• Update work orders and invoices ensuring accuracy and timeliness.
• Provide quality checks on work performed and invoicing accuracy.
• Maintain good relations with vendors, dealers and subcontractors.
• Keep a safe and clean workspace at all times.
• Monitor employee work and report progress to improve efficiency.
• Follow industry standards, regulations, and laws.
• Help train new employees on procedures and safety.
• Stay up to date with industry standards and innovations.
• Provide direction and accurate reporting to senior management.

Skills

P&L management

Productivity calculation

Oral and written communication

Customer service

Salesmanship

Leadership/Coaching

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Google Docs

Inventory catalogs

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment, personnel administration, and work schedules. It is the Service Manager’s objective to meet or exceed the annual EBITDA, sales budget and inventory goals while fulfilling the customers’ expectations for supply of product and service.

DUTIES & RESPONSIBILITIES

• Oversee all Service functions and workspaces in the Service Center.
• Delegate and direct Service tasks; monitor the Service department workflow processes and progress of all current and pending work assignments.
• Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
• Proactively coach employees to achieve a high-performance level and manage costs and assets of the Service Center to achieve financial performance targets.
• Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
• Manage and update work orders and invoices to ensure quality and timeliness of work performed and accurate invoicing.
• Provide a quality check process on all work performed and the accuracy of Invoices.
• Communicate and maintain good relations with vendor reps, dealers and subcontractors.
• Keep a safe and clean workspace at all times
• Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
• Follow and abide by all industry standards, regulations, and laws
• Help train new employees in company procedures, including safety and work processes
• Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
• Provide direction and oversight to employees and staff and accurate reporting of business unit performance as directed by senior management.

EDUCATION & TRAINING

• High school diploma or GED equivalent; bachelor’s degree preferred
• Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.

KNOWLEDGE & EXPERIENCE

• proven track record in Service operations and customer service
• Works well under pressure and manages stressful situations with ease
• Strong customer service and salesmanship skills

SKILLS & ABILITIES

• Ability to manage a P&L.
• Ability to calculate productivity
• Average oral and written communication skills

WORKING CONDITIONS

WORK ENVIRONMENT

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.