Service Manager: Lead Maintenance & Resident Experience

Arlington Holding Company; Mobile (AL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee rent discounts (where/applic.

Ongoing training and career dev

Job summary

Arlington Properties is seeking a hands‑on Service Manager in Mobile, AL to lead the on‑site maintenance team and ensure timely completion of service requests. The role focuses on HVAC, plumbing, carpentry, painting, and appliance repair, with a 24‑hour service standard and a goal of market-ready apartments within 3–5 days.

You will coordinate with the Community Manager on budgeting and vendor relations, uphold safety standards, and participate in an on‑call rotating schedule.

Qualifications

• High school diploma or equivalent.
• 3+ years hands-on maintenance experience (HVAC, electrical, plumbing, carpentry, etc).
• Prior supervisory or team lead experience preferred.
• Excellent communication and organizational skills.
• Ability to prioritize, delegate, and respond to service needs efficiently.
• EPA or CFC certification required.
• Valid driver’s license, auto insurance, and clean driving record.
• Comfortable working in all weather conditions and physically capable of lifting up to 100 lbs.
• Available to work a flexible schedule, including weekends and on‑call shifts.

Responsibilities

• Lead, train, and inspire the on-site maintenance team.
• Manage all aspects of apartment maintenance—from HVAC and plumbing to carpentry, painting, and appliance repair.
• Ensure service requests are completed within 24 hours (our gold standard).
• Prepare market-ready apartments within 3–5 days.
• Keep detailed maintenance logs, manage inventory, and maintain equipment.
• Monitor preventative maintenance programs and property inspections.
• Coordinate with the Community Manager on budgeting, project planning, and vendor relations.
• Uphold safety protocols and ensure compliance with Fair Housing standards.
• Provide on‑call emergency response (rotating schedule).

Job description

Arlington Properties is seeking a hands‑on Service Manager in Mobile, AL to lead the on‑site maintenance team and ensure timely completion of service requests. The role focuses on HVAC, plumbing, carpentry, painting, and appliance repair, with a 24‑hour service standard and a goal of market-ready apartments within 3–5 days.

You will coordinate with the Community Manager on budgeting and vendor relations, uphold safety standards, and participate in an on‑call rotating schedule.