Service Manager: Lead High-Performance Pest Control Team

Orkin; Ionia (MI); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Company vehicle

Gas card

Medical benefits

401(k) plan

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Orkin is seeking a Service Manager to lead a high‑performing service operation, train and motivate the team, and ensure top‑notch pest management service for homes and businesses. You will blend technical knowledge with strong interpersonal skills to earn customer trust and drive revenue growth.

The role includes recruiting, hands‑on coaching, and delivering empathetic service while upholding safety and integrity.

Qualifications

• Sales experience preferred.
• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to obtain the appropriate pesticide license/certification if required (company paid).
• Ability to work in the field independently and interact with our great clients.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to consistently provide the world’s best service, prioritizing safety.
• Conduct yourself with the utmost professionalism and integrity with customers and coworkers.
• Assist with recruiting top talent on the service team.
• Train and develop Orkin Pros through hands‑on management.
• Lead training meetings.
• Oversee our Orkin Pro Ride‑A‑Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time.
• Champion innovation by supporting the team in adopting new products, services and technology.
• Monitor scheduling, routing and inventory to drive efficiencies and productivity.

Skills

Sales experience

Customer service

Communication skills

Education

High School Diploma or equivalent

Tools

Pesticide license

Job description

Orkin is seeking a Service Manager to lead a high‑performing service operation, train and motivate the team, and ensure top‑notch pest management service for homes and businesses. You will blend technical knowledge with strong interpersonal skills to earn customer trust and drive revenue growth.

The role includes recruiting, hands‑on coaching, and delivering empathetic service while upholding safety and integrity.