Service Manager: Lead High-Impact RV Service Team

Johnson RV; Sandy (AR); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Employee discounts on parts, service,-

Job summary

Johnson RV in Sandy, AR is seeking an experienced Service Manager to lead the service department and deliver top-tier RV repair and maintenance experiences. This hands-on leadership role requires running efficient operations, using modern software to manage workflow, scheduling, parts, warranty claims, and customer communications.

You will oversee daily operations, coach technicians and advisors, monitor KPIs, and act as the primary contact for customers.

Qualifications

• Experience leading a service team in a shop or service center.
• Proven ability to manage multiple priorities and deadlines.
• Strong communication and customer service skills.

Responsibilities

• Oversee daily service department operations and scheduling.
• Coach and develop technicians and service advisors.
• Track repair orders, parts, labor, and warranty claims.
• Monitor KPIs and drive department profitability.
• Serve as primary customer contact for service issues.

Skills

Leadership

Team coaching

DMS proficiency

Scheduling software

Customer service

Strong computer skills

Valid driver's license

Education

High school diploma or equivalent

Technical training or business training a plus

Tools

DMS software

Scheduling tools

Job description

Johnson RV in Sandy, AR is seeking an experienced Service Manager to lead the service department and deliver top-tier RV repair and maintenance experiences. This hands-on leadership role requires running efficient operations, using modern software to manage workflow, scheduling, parts, warranty claims, and customer communications.

You will oversee daily operations, coach technicians and advisors, monitor KPIs, and act as the primary contact for customers.