Service Manager: Lead Guest Experience (Relocation Bonus)

Dahl Express Winona; Rhinelander (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation bonus

Sign-on bonus

Job summary

Dahl Automotive in Rhinelander seeks a Service Manager to lead our service department and deliver an exceptional guest experience in a fast-paced automotive environment.

The role focuses on leading a high-performing team of service advisors and technicians, maintaining strong customer relationships, and driving high standards of service quality. We offer a relocation and/or sign-on bonus for qualified candidates to support the next step in your career.

Qualifications

• Excellent communication and organizational skills.
• Strong focus and commitment to customer service and satisfaction.
• Valid state driver's license with a clean driving record.

Responsibilities

• Ensure every guest receives prompt, professional, and friendly service that exceeds expectations
• Act as the key liaison between technicians, service advisors, and guests to maintain clear communication and a seamless service experience
• Lead, coach, hire, and develop a high-performing team of service advisors and technicians
• Drive a culture of excellence with a passion for achieving and maintaining high standards
• Forecast departmental budgets, establish performance goals, and monitor progress to drive success
• Oversee department payroll and effectively manage expenses
• Maintain strong departmental profitability and CSI performance while meeting both internal and manufacturer expectations

Skills

Communication skills

Customer service

Leadership

Job description

Dahl Automotive in Rhinelander seeks a Service Manager to lead our service department and deliver an exceptional guest experience in a fast-paced automotive environment.

The role focuses on leading a high-performing team of service advisors and technicians, maintaining strong customer relationships, and driving high standards of service quality. We offer a relocation and/or sign-on bonus for qualified candidates to support the next step in your career.