Service Manager

Dahl Automotive; Rhinelander (WI); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Relocation bonus

Sign-on bonus

Benefits package

Job summary

Dahl Automotive in Rhinelander is seeking a Service Manager for Honda to lead a high-performing service team and drive excellence in guest experience. You will coordinate technicians and advisors, manage budgets, and ensure adherence to manufacturer standards while promoting a culture of continuous improvement.

Qualified candidates bring automotive service management experience, strong leadership, and a customer-first mindset.

Qualifications

• Previous automotive service management experience.
• Strong leadership and team development skills.
• Excellent communication and organizational abilities.
• Commitment to delivering outstanding customer service.

Responsibilities

• Lead and coach a team of service advisors and technicians.
• Maintain high CSI and department profitability.
• Forecast budgets and monitor performance to drive success.
• Oversee department payroll and control expenses.
• Ensure prompt, professional, and friendly service for guests.

Skills

Automotive service management

Leadership

Communication

Organizational skills

Customer service

Job description

At Dahl Automotive, we value our team above all else and are proud of our culture and career path opportunities. Our mission is to Keep People Moving. As a member of our team, you will help support and challenge others to achieve success in this critical role as Service Manager for Honda in Rhinelander.

We offer a relocation and/or sign‑on bonus for qualified candidates.

Responsibilities

• Ensure every guest receives prompt, professional, and friendly service that exceeds expectations.
• Act as the key liaison between technicians, service advisors, and guests to maintain clear communication and a seamless service experience.
• Lead, coach, hire, and develop a high‑performing team of service advisors and technicians.
• Drive a culture of excellence with a passion for achieving and maintaining high standards.
• Forecast departmental budgets, establish performance goals, and monitor progress to drive success.
• Oversee department payroll and effectively manage expenses.
• Maintain strong departmental profitability and Customer Satisfaction Index (CSI) performance while meeting internal and manufacturer expectations.

Qualifications

• Previous automotive service management experience.
• Leadership experience.
• Excellent communication and organizational skills.
• Strong focus and commitment to customer service and satisfaction.
• Valid state driver’s license with a clean driving record.

As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401(k) with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.