Automotive Service Manager - Lead Team, Drive Satisfaction

Victory Automotive Group; West Virginia; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Benefits

401(k) with Company Match

Paid Vacation

Professional Workplace

Job summary

Victory Automotive Group is seeking an Automotive Service Manager to oversee the service team and enhance customer satisfaction in West Virginia. The role requires managing service operations and ensuring high-quality customer service while maximizing parts and service sales.

The ideal candidate should have a high school diploma or GED, some automotive training, and at least two years of relevant experience. This is a full-time position with competitive pay based on experience and various benefits offered.

Qualifications

• Must have a valid unrestricted driver's license and clean driving record.
• Professional appearance and work ethic are required.
• Ability to read and comprehend instructions effectively.

Responsibilities

• Ensure customer agreements before starting service and inform of costs and payment methods.
• Follows up on repair status to ensure readiness when promised.
• Manage staff and ensure service level targets are met.

Skills

Customer service orientation

Outstanding communication skills

Basic computer and internet skills

Education

High school diploma or GED

Post-Secondary automotive training

Job description

Victory Automotive Group is seeking an Automotive Service Manager to oversee the service team and enhance customer satisfaction in West Virginia. The role requires managing service operations and ensuring high-quality customer service while maximizing parts and service sales.

The ideal candidate should have a high school diploma or GED, some automotive training, and at least two years of relevant experience. This is a full-time position with competitive pay based on experience and various benefits offered.