Service Manager: Lead Field Service & Calibration

美国TSI集团中国公司; Saint Paul (MN); In loco; USD 130.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

401(k) with company match

Paid time off

Descrizione del lavoro

TSI seeks a Service Manager to lead Shoreview’s service organization, overseeing repair, calibration, and field service operations. You will report to the VP of Quality and Customer Experience and drive a best-in-class customer experience through safe, efficient, high-quality service solutions.

Qualified candidates will have a bachelor’s degree in engineering or related field, 7+ years in manufacturing or service operations, and 3+ years of people leadership. Travel is limited.

Competenze

• Bachelor’s degree in Engineering, Operations Management, or a related field.
• 7+ years of progressive experience in manufacturing or service operations, field service, repair, calibration, or related customer-facing technical environment.
• Minimum of 3 years of people leadership experience, including front-line leaders or technical teams.
• Experience developing service/operations strategies, performance metrics, and continuous improvement initiatives.
• Experience utilizing CRM, ERP, and/or service management systems to manage operations and decision-making.

Mansioni

• Develop and execute service strategies, goals, and performance measures to support growth and customer satisfaction.
• Lead end-to-end service operations including repair, calibration, field service, and returns with quality and turnaround targets.
• Establish and monitor service performance and customer feedback to drive improvements.
• Resolve escalated customer concerns and collaborate cross-functionally to improve service delivery.
• Collaborate with Marketing, Sales, Customer Support, Quality, Engineering and Operations to align service strategies.

Conoscenze

People leadership

Strategic thinking

Process improvement

Cross-functional collaboration

Customer focus

Formazione

Bachelor’s degree in Engineering/Operations or related field

Strumenti

CRM systems

ERP systems

SAP

Descrizione del lavoro

TSI seeks a Service Manager to lead Shoreview’s service organization, overseeing repair, calibration, and field service operations. You will report to the VP of Quality and Customer Experience and drive a best-in-class customer experience through safe, efficient, high-quality service solutions.

Qualified candidates will have a bachelor’s degree in engineering or related field, 7+ years in manufacturing or service operations, and 3+ years of people leadership. Travel is limited.