Service Manager

Carolina International Trucks, Inc; Columbia (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Comprehensive benefits package

401(k) with company match

Incentive plans

Tool Certification Program

Paid training

Stable employment

Growth opportunities

Job summary

Carolina International Trucks seeks a seasoned Service Manager to lead the Columbia service department, driving operational efficiency, profitability, and customer satisfaction through strong leadership and strategic planning.

The role emphasizes compliance with industry standards, staff development, and collaboration with vocational schools for recruitment and training, ensuring a safe, productive workshop and top-tier service results.

Qualifications

• Minimum of four years of relevant experience or equivalent education and training.
• Proven leadership and operational management skills in a service environment.
• Strong understanding of service department metrics, compliance, and customer service best practices.

Responsibilities

• Set and achieve departmental goals aligned with company objectives.
• Recruit, train, and manage service staff performance.
• Oversee budget planning and cost control measures.
• Ensure compliance with federal, state, and manufacturer documentation.
• Monitor technician productivity and manage scheduling.
• Foster strong customer relationships and handle service inquiries professionally.
• Promote a clean, safe, and organized work environment.
• Collaborate with vocational schools for recruitment and training initiatives.
• Address customer concerns promptly and ensure follow up for service technician.

Skills

Leadership

Operations management

Customer service

Education

4+ years experience or equivalent education

Job description

Job Posting TitleService ManagerJob Description

Carolina International Trucks is seeking a seasoned and reliable Service Managerto lead our Columbia service department. This role is responsible for driving operational efficiency, profitability and customer satisfaction through effective team leadership, strategic planning, and compliance with industry standards.

Key Responsibilities

• Set and achieve departmental goals aligned with company objectives
• Recruit, train, and manage service staff performance
• Oversee budget planning and cost control measures
• Ensure compliance with federal, state, and manufacturer documentation
• Monitor technician productivity and manage scheduling
• Foster strong customer relationships and handle service inquiries professionally
• Promote a clean, safe, and organized work environment
• Collaborate with vocational schools for recruitment and training initiatives
• Address customer concerns promptly and ensure follow up for service technician

Qualifications

• Minimum of four years of relevant experience or equivalent education and training
• Proven leadership and operational management skills in a service environment
• Strong understanding of service department metrics, compliance, and customer service best practices

Why Work with Carolina International Trucks?

• Weekly pay
• Paid holidays, vacation, and personal days
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with company match
• Multiple incentive plans in addition to base pay
• Tool Certification Program
• Paid training and ongoing development
• Stable employment with a well-established company
• Clear paths for growth and advancement

At Carolina International Trucks, our commitment to excellence has grown our company to 6 locations in South Carolina. With locations in Columbia, Charleston, Conway Florence, Greenville, and Greer, we have a presence covering the entire state to give our customers unmatched customer service. We look forward to providing the same great service to you as a valued member of Carolina International Trucks Team.

Carolina International Trucks is an equal-opportunity employer and values diversity. We encourage all qualified candidates to apply.