Service Advisor

Carolina International Trucks, Inc; South Carolina; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with company match

Training opportunities

Career advancement

Positive work environment

Job summary

Carolina International Trucks is seeking a dynamic Service Advisor to be the main touchpoint for service customers, guiding them from arrival through repair and return. You’ll prepare clear estimates, authorize repairs, and keep customers informed on progress and timelines.

Ideal candidates bring strong communication and organizational skills, a valid license, and experience with heavy-duty truck service and dealership software. Competitive salary + benefits.

Qualifications

• Proven experience as a Service Advisor in auto or truck service.
• Strong communication and customer service skills.
• Excellent organization and time-management abilities.
• Proficiency with dealership management software (DMS) is a plus.
• Valid driver’s license and clean driving record.

Responsibilities

• Serve as primary point of contact for service customers and guide them through repairs.
• Greet customers, document issues, and prepare detailed repair estimates.
• Coordinate with technicians and manage service workflow for timely turnaround.
• Obtain authorization, explain charges, and process invoices.
• Maintain reception area and ensure customer satisfaction post-service.

Skills

Customer service

Communication

Organizational skills

DMS experience

Multitasking

Education

High school diploma

Tools

Dealership software

Job description

Carolina International Trucks is on the lookout for a dynamic and customer-focused Service Advisor to join our exceptional service team. In this pivotal role, you'll be the primary point of contact for our valued service customers, expertly guiding them through the repair process from initial greeting and understanding their needs to providing clear estimates, managing the workflow with our technicians, and ensuring their complete satisfaction upon vehicle return.

Responsibilities:

• Serve as the primary point of contact for service customers, building rapport and ensuring a positive service experience.
• Greet customers promptly and professionally, both in person and via phone.
• Listen attentively to customer concerns and accurately document vehicle issues and service requests.
• Inspect vehicles and work collaboratively with technicians to diagnose problems and determine necessary repairs.
• Prepare accurate and detailed repair estimates, explaining all costs and procedures to customers clearly and concisely.
• Obtain customer authorization for repairs and ensure all required paperwork is completed.
• Proactively communicate with customers regarding the status of their vehicles, any changes in the repair plan, and estimated completion times.
• Schedule service appointments and manage the service workflow to ensure efficient bay utilization and timely vehicle turnaround.
• Process invoices and explain charges to customers upon completion of service.
• Follow up with customers to ensure satisfaction with the completed work and address any concerns.
• Maintain a clean and organized service reception area.
• Adhere to all safety regulations and dealership policies.

Qualifications:

• Proven experience as a Service Advisor, preferably within the commercial truck or automotive industry.
• Strong understanding of medium and heavy-duty truck systems and maintenance procedures is highly desirable.
• Excellent communication, interpersonal, and customer service skills.
• Exceptional organizational and time-management abilities.
• Proficiency in computer systems and dealership management software (DMS) is a plus.
• Ability to multitask and work effectively in a fast-paced environment.
• Valid driver’s license and a clean driving record.
• High school diploma or equivalent; additional technical training or certifications are an asset.
• Competitive salary commensurate with experience and qualifications.
• Comprehensive benefits package including medical, dental, vision, short and long term disability plus more!
• 401(k) with company match
• Ongoing training and development opportunities.
• Positive and supportive work environment.
• Opportunity for career advancement within a dealership environment.

About Carolina International Trucks

Founded in 1992, Carolina International Trucks is the largest commercial truck dealer in South Carolina. We sell, service and support medium, heavy and severe service International Trucks, IC Buses, Hino Trucks, and Mitsubishi Fuso medium duty commercial work trucks. We move our customers forward with innovative products backed by quality service. The dealership has more than 270 employees, a state-of-the-art paint booth and body shop in Columbia, more than 130 service bays and over $7 million in stocked parts to support vehicle uptime. Carolina International Trucks Idealease provides trucks for lease and rental supported by mobile maintenance services. With locations in Columbia, Charleston, Conway, Florence, Greenville, and Greer, South Carolina International Trucks, we have a presence covering the entire state to help keep your business moving.

We have prided ourselves on being one of the region’s premiere dealers for more than 30 years. A reputation built through the hard work of each employee at our company, and through customers that continually challenge us to find new transportation solutions. We look forward to providing the same great service to you.

Carolina International Trucksis an equal opportunity employer and values diversity. We encourage all qualified candidates to apply.