Service Manager - Lead Auto Service & Customer Experience

Leo Martin Chevrolet, INC.; Lake Jackson (TX); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Supportive environment

Employee discounts

Job summary

Leo Martin Chevrolet in Lake Jackson, TX seeks a dedicated Service Manager to oversee the service department, ensuring top-tier customer service and efficient workflow.

You will lead daily operations, mentor technicians, handle customer concerns promptly, and ensure compliance with manufacturer standards and dealership policies.

Join a supportive, dynamic team with opportunities for professional growth and employee discounts.

Qualifications

• Proven experience in automotive service management.
• Strong communication and interpersonal skills.
• Ability to manage and motivate a diverse team.
• Knowledge of Chevrolet service procedures is preferred.
• Exceptional customer service and problem-solving abilities.

Responsibilities

• Manage daily service department activities, including scheduling, workflow, and customer relations.
• Lead, train, and motivate service staff to deliver exceptional service.
• Ensure all customer concerns and complaints are handled promptly and professionally.
• Maintain and develop relationships with customers to enhance satisfaction and repeat business.
• Oversee proper documentation and compliance with company policies and manufacturer standards.
• Coordinate with parts department and other dealership departments to streamline service operations.

Skills

Service management

Communication

Team leadership

Customer service

Organizational skills

Job description

Leo Martin Chevrolet in Lake Jackson, TX seeks a dedicated Service Manager to oversee the service department, ensuring top-tier customer service and efficient workflow.

You will lead daily operations, mentor technicians, handle customer concerns promptly, and ensure compliance with manufacturer standards and dealership policies.

Join a supportive, dynamic team with opportunities for professional growth and employee discounts.