Automotive Service Manager — Lead Customer Experience & Ops

Leo Martin Chevrolet; Lake Jackson (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Dynamic work environment

Employee discounts

Job summary

Leo Martin Chevrolet in Lake Jackson, TX is seeking a dedicated Service Manager to oversee the service department. This role focuses on efficient workflow, high standards of customer service, and team leadership within a well-established, family-owned dealership.

You will manage daily operations, train staff, handle customer concerns, and coordinate with parts and other departments to optimize service delivery while upholding manufacturer standards and company policies.

Qualifications

• Proven experience in automotive service management.
• Strong communication and interpersonal skills.
• Ability to manage and motivate a diverse team effectively.
• Knowledge of Chevrolet vehicles and service procedures is preferred.
• Exceptional customer service skills and problem-solving abilities.
• Organizational skills with the ability to handle multiple priorities.

Responsibilities

• Manage daily service department activities, including scheduling, workflow, and customer relations.
• Lead, train, and motivate service staff to deliver exceptional service.
• Ensure all customer concerns and complaints are handled promptly and professionally.
• Maintain and develop relationships with customers to enhance satisfaction and repeat business.
• Oversee proper documentation and compliance with company policies and manufacturer standards.
• Coordinate with parts department and other dealership departments to streamline service operations.

Skills

Service management

Communication

Team leadership

Customer service

Job description

Leo Martin Chevrolet in Lake Jackson, TX is seeking a dedicated Service Manager to oversee the service department. This role focuses on efficient workflow, high standards of customer service, and team leadership within a well-established, family-owned dealership.

You will manage daily operations, train staff, handle customer concerns, and coordinate with parts and other departments to optimize service delivery while upholding manufacturer standards and company policies.