Service Manager

Paycom; Normangee (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k match

Benefits package

Job summary

Washington County Tractor, Inc. is seeking a Service Manager to lead service operations at our Normangee location. You will partner with all departments to ensure excellent customer experiences and profitable service labor sales.

The role requires high school diploma, supervisory experience, and strong mechanical aptitude, with duties including team training, process implementation, and safety compliance.

Qualifications

• High school diploma or equivalent.
• Supervisory or management experience is preferred.
• Strong mechanical aptitude.
• Excellent communication skills required.
• Computer skills expected.
• Valid driver's license required.
• Must be able to lift up to 75 lbs and push/pull up to 150 lbs daily.

Responsibilities

• Oversee all service operations at the location and partner with all departments.
• Ensure customer satisfaction and promote best practices in the service department.
• Train team members on processes and safety guidelines; lead continuous improvement.
• Complete reports and forms related to work assignments.

Skills

Mechanical aptitude

Communication

Computer skills

Driver's license

Education

High school diploma or equivalent

Job description

Job Details: Level: Management, Job Location: Normangee - Normangee, TX 77871, Position Type: Full Time, Education Level: Not Specified, Travel Percentage: Negligible, Job Shift: Day, Job Category: Management, Overview

When you join WCTractor, you will work alongside leaders who set the standards responsible for our reputation as an industry leader. We offer a competitive salary and a comprehensive benefits package including 401k match.

Responsibilities

As a Service Manager with WCTractor, you will play a critical role at Washington County Tractor. Our Service Managers oversee all service operations within a location to partner with all departments to ensure internal and external customer satisfaction, growing profitable service labor sales, and effectively engaging department personnel.

Responsibilities include, but are not limited to:

• Ensure overall customer satisfaction
• Follow and maintain effective Service Department processes to ensure customer satisfaction.
• Communicate effectively within service department and with other store departments
• Leads the implementation of best practices and processes throughout the service department and trains team members accordingly
• Complete reports and forms related to work assignments
• Maintain current knowledge related to agricultural and light construction equipment
• Participate in continuing education opportunities
• Adhere to all safety guidelines and requirements

Service Manager Qualifications: Qualifications

Minimum requirements include:

• High school diploma or equivalent
• Previous supervisor or management experience required
• Strong mechanical aptitude required
• Excellent communication skills required
• Computer skills required
• Valid drivers license
• Must be able to lift up to 75 pounds and push/pull up to 150 pounds multiple times per day

Closing

WCTractor's mission is to be the best in the eyes of our customers, employees, community, and industry, and to reflect honesty, integrity and Christian standards and values in all we do.

Washington County Tractor, Inc. began as a Ford tractor dealership in 1939. Until 2002, it existed as a single location in Brenham, Texas. From 2002-2013, five additional locations were added and from 2015-2018 three more locations joined the group. In Brenham, Washington County Tractor, Inc., WCTractor, and WCT Outdoors sell a variety of agricultural, construction and lawn and garden equipment, utility vehicles and trailers. In Bryan, Navasota, Sealy, Temple, Dayton and Waco, WCTractor locations provide these same products. Since 1939, a number of local families have owned and operated the business, including the Cades, Kankels, Quinns, Koehnes, Jensens, and now Wackmans. Local active family ownership has been instrumental in the company’s ongoing efforts to make its mission statement a reality every day.