Service Manager

Paycom - ATS; Normangee (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

WCTractor is seeking a Service Manager to oversee all service operations at multiple Texas locations, partnering with departments to ensure customer satisfaction and growing profitable labor sales. The role entails leading best-practices, training staff, and maintaining safety protocols.

The ideal candidate has strong supervision and mechanical aptitude, excellent communication, and a valid driver’s license.

Qualifications

• High school diploma or equivalent required.
• Previous supervisor or management experience preferred.
• Strong mechanical aptitude required.
• Excellent communication skills required.
• Valid driver's license required.

Responsibilities

• Ensure overall customer satisfaction.
• Follow and maintain effective Service Department processes to ensure customer satisfaction.
• Communicate effectively within service department and with other store departments.
• Leads the implementation of best practices and processes throughout the service department and trains team members accordingly.
• Complete reports and forms related to work assignments.
• Maintain current knowledge related to agricultural and light construction equipment.
• Participate in continuing education opportunities.
• Adhere to all safety guidelines and requirements.

Skills

Service management

Team supervision

Mechanical aptitude

Customer service

Effective communication

Education

High school diploma or equivalent

Tools

Computer skills

Job description

OverviewWhen you join WCTractor, you will work alongside leaders who set the standards responsible for our reputation as an industry leader. We offer a competitive salary and a comprehensive benefits package including 401k match.ResponsibilitiesAs a Service Manager with WCTractor, you will play a critical role at Washington County Tractor. Our Service Managers oversee all service operations within a location to partner with all departments to ensure internal and external customer satisfaction, growing profitable service labor sales, and effectively engaging department personnel.Responsibilities include, but are not limited to:Ensure overall customer satisfactionFollow and maintain effective Service Department processes to ensure customer satisfaction.Communicate effectively within service department and with other store departmentsLeads the implementation of best practices and processes throughout the service department and trains team members accordinglyComplete reports and forms related to work assignmentsMaintain current knowledge related to agricultural and light construction equipmentParticipate in continuing education opportunitiesAdhere to all safety guidelines and requirementsQualificationsMinimum requirements include:High school diploma or equivalentPrevious supervisor or management experience requiredStrong mechanical aptitude requiredExcellent communication skills requiredComputer skills requiredValid drivers licenseMust be able to lift up to 75 pounds and push/pull up to 150 pounds multiple times per dayClosingWCTractor's mission is to be the best in the eyes of our customers, employees, community, and industry, and to reflect honesty, integrity and Christian standards and values in all we do.Washington County Tractor, Inc. began as a Ford tractor dealership in 1939. Until 2002, it existed as a single location in Brenham, Texas. From 2002-2013, five additional locations were added and from 2015-2018 three more locations joined the group. In Brenham, Washington County Tractor, Inc., WCTractor, and WCT Outdoors sell a variety of agricultural, construction and lawn and garden equipment, utility vehicles and trailers. In Bryan, Navasota, Sealy, Temple, Dayton and Waco, WCTractor locations provide these same products. Since 1939, a number of local families have owned and operated the business, including the Cades, Kankels, Quinns, Koehnes, Jensens, and now Wackmans. Local active family ownership has been instrumental in the company’s ongoing efforts to make its mission statement a reality every day.