Service Manager – Hyundai

Ciocca Management Company Inc; Muncy (Lycoming County); On-site; USD 60,000 - 90,000; Full time

Job summary

Ciocca Automotive is seeking an Automotive Service Manager to lead the service department, overseeing technicians and service advisors to deliver prompt, professional service. You will drive daily operations, coach staff, resolve customer inquiries, and implement standards to exceed expectations.

The role focuses on profitability, efficiency, and compliance, with a collaborative, growth-oriented team environment. Equal opportunity employer with emphasis on quality service.

Qualifications

• Previous automotive service management experience.
• Strong leadership and communication skills.
• Excellent customer service and interpersonal abilities.
• Proven ability to drive operational excellence and meet targets.
• Knowledge of automotive service processes, systems and technologies.
• Proficiency with computer systems and service software.

Responsibilities

• Managing daily service operations to ensure efficiency and productivity.
• Leading and motivating a team of service advisors and technicians.
• Providing guidance to service advisors in resolving customer inquiries.
• Implementing and maintaining service standards to exceed expectations.
• Developing strategies to increase service department profitability.
• Ensuring compliance with company policies, procedures and safety standards.

Skills

Leadership

Communication

Customer service

Operational excellence

Automotive service

Team motivation

Tools

Computer systems

Service software

Data analysis

Job description

Description

Join Our Team as an Automotive Service Manager at Ciocca Automotive!

Are you passionate about leading teams, delivering exceptional customer service, and driving operational excellence in the automotive industry? Ciocca Automotive, a trusted name in the automotive world, is seeking a dynamic and experienced Automotive Service Manager to join our growing team!

About Us:

At Ciocca Automotive, we pride ourselves on delivering top-notch automotive solutions and unparalleled customer experiences. With a commitment to excellence and a passion for innovation, we’ve established ourselves as a leader in the automotive industry. Our team is dedicated to providing the highest quality service and building lasting relationships with our customers.

Role Overview:

As an Automotive Service Manager at Ciocca Automotive, you will play a crucial role in overseeing our service department operations. You will lead a team of skilled technicians and service advisors, ensuring that our customers receive prompt, professional, and courteous service at all times. Your primary responsibilities will include:

• Managing daily service operations to ensure efficiency and productivity.
• Leading and motivating a team of service advisors and technicians to deliver exceptional results.
• Providing guidance and support to service advisors in resolving customer inquiries and concerns.
• Implementing and maintaining service standards to meet and exceed customer expectations.
• Developing and implementing strategies to increase service department profitability.
• Ensuring compliance with company policies, procedures, and safety standards.

Qualifications:

• Previous experience in automotive service management.
• Strong leadership and communication skills.
• Excellent customer service and interpersonal skills.
• Proven ability to drive operational excellence and achieve performance targets.
• Knowledge of automotive service processes, systems, and technologies.
• Proficiency in computer systems and software applications.

Why Join Us:

At Ciocca Automotive, we offer a supportive and collaborative work environment where you can thrive and grow professionally. We provide competitive compensation, comprehensive benefits, and opportunities for advancement within the organization. Join us and be part of a team that is dedicated to excellence and committed to delivering the best automotive service experience to our customers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.