Service Manager HVAC Residential Services

Socket.dev; Kennesaw (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Reliable Heating & Air is seeking an experienced HVAC Service Manager to lead and develop our residential service team. You will oversee daily service operations, coach technicians, drive customer satisfaction, and ensure departmental performance goals are met.

This is an excellent opportunity for a strong leader passionate about developing people and delivering exceptional service. Join a growing Southeast home-service leader with a commitment to excellence, training, and career advancement.

Qualifications

• 5+ years of HVAC management or leadership experience.
• Strong knowledge of HVAC systems, service operations, and troubleshooting.
• Excellent communication and customer service skills.
• Proven ability to lead, motivate, and develop teams.
• Flexibility for occasional evenings, weekends, or holidays.

Responsibilities

• Lead, coach, and support HVAC Service Technicians to ensure exceptional customer experiences.
• Manage daily scheduling and service operations in partnership with dispatch.
• Recruit, hire, train, and develop technicians.
• Monitor productivity, quality, safety, and performance standards.
• Conduct technician training, evaluations, and team meetings.
• Collaborate with vendors, manufacturers, and internal departments to resolve service issues.
• Manage departmental goals, budgets, and profitability.
• Review work orders, invoices, and service documentation for accuracy.
• Support sales growth through service agreements, customer solutions, and lead generation.
• Ensure company policies, fleet standards, and safety requirements are maintained.

Skills

Leadership

Customer service

Communication

Problem-solving

Team development

Tools

ServiceTitan

Microsoft Office

Job description

HVAC Service Manager

Join Reliable Heating & Air, the Nation’s #1 Trane Dealer!

Serving the greater Atlanta area since 1978, Reliable Heating & Air is one of the Southeast's fastest-growing home service companies. With more than 300 team members, three metro-Atlanta locations, and over 200 vehicles serving customers daily, we are committed to excellence, growth, and customer satisfaction. We offer competitive compensation, outstanding benefits, professional development, and clear opportunities for career advancement.

Position Summary

We are seeking an experienced HVAC Service Manager to lead and develop our residential service team. In this role, you will oversee daily service operations, coach and mentor technicians, drive customer satisfaction, and ensure departmental performance goals are achieved. This is an excellent opportunity for a strong leader who is passionate about developing people, delivering exceptional service, and growing a high-performing team.

What You'll Do

• Lead, coach, and support HVAC Service Technicians to ensure exceptional customer experiences
• Manage daily scheduling and service operations in partnership with dispatch
• Recruit, hire, train, and develop technicians
• Monitor productivity, quality, safety, and performance standards
• Conduct technician training, evaluations, and team meetings
• Collaborate with vendors, manufacturers, and internal departments to resolve service issues
• Manage departmental goals, budgets, and profitability
• Review work orders, invoices, and service documentation for accuracy
• Support sales growth through service agreements, customer solutions, and lead generation
• Ensure company policies, fleet standards, and safety requirements are maintained

What We're Looking For

• 5+ years of HVAC management or leadership experience
• Strong knowledge of HVAC systems, service operations, and troubleshooting
• Proven ability to lead, motivate, and develop teams
• Excellent communication, customer service, and problem-solving skills
• Experience with ServiceTitan and Microsoft Office preferred
• Technical aptitude with knowledge of local codes and industry best practices
• Valid driver's license and clean driving record
• Flexibility to work occasional evenings, weekends, or holidays as needed

Why Reliable?

• Competitive salary and performance incentives
• Comprehensive benefits package
• Ongoing training and leadership development
• Career growth opportunities with an industry leader
• Supportive, team-focused culture

Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable).

Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.