Service Manager - HVAC

Strongbuilt; Albuquerque (NM); Hybrid; USD 558,000 - 725,000; Full time

Benefits offered by this job

Weekly pay with incentives and bonuses

401(k) retirement with company match

Holiday pay

Vacation pay and paid time off

Company events & parties

Health benefits including medical, and

Dental, vision, life insurance, and AD

Job summary

Strongbuilt Plumbing & Air (NM) in Albuquerque, NM is seeking an HVAC Service Manager to lead daily operations of the service department, coach technicians, and ensure work is performed safely and to a high standard.

The role focuses on scheduling, dispatch coordination, KPI tracking, and collaboration with dispatch and customer service. A strong background in HVAC systems and leadership, with EPA/NATE certifications, is preferred.

Qualifications

• Requires high school diploma or equivalent.
• 5+ years HVAC service experience with 2+ years in leadership/management.
• EPA Section 608 and NATE certifications preferred.

Responsibilities

• Lead, coach, and mentor HVAC service technicians; conduct team meetings and reviews.
• Oversee daily scheduling, routing, and job assignments; provide technical guidance.
• Ensure compliance with EPA, OSHA and local HVAC regulations; review estimates and invoices.

Skills

Leadership

HVAC expertise

Communication & customer service

Education

High school diploma or equivalent

Associate's or Bachelor's in Business/Management (preferred)

Tools

ServiceTitan or similar field management software

Job description

# Service Manager - HVACStrongBuilt Plumbing & Air (NM) - ALBUQUERQUE, NM 87107## OverviewSalary Range$50,000.00 - $65,000.00 Base+Commission/monthPosition TypeFull TimeTravel PercentageUp to 25%## DescriptionSTRONGBUILT PLUMBING & AIR (NM)Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year!Position Summary As an HVAC Service Manager, you'll lead and manage daily operations for the service department, coaching technicians and making sure every job gets done safely, efficiently, and to a high standard. This leadership position offers real long-term stability and room to keep growing.Key Responsibilities • Lead, coach, and mentor HVAC service technicians, conducting team meetings, ride-alongs, and performance reviews • Oversee daily scheduling, routing, and job assignments, providing technical guidance and troubleshooting support as needed • Ensure compliance with EPA, OSHA, and local and state HVAC regulations • Collaborate with dispatch and customer service to optimize technician schedules and job flow • Handle escalated customer issues and review estimates, invoices, and technician recommendations for accuracy • Track departmental KPIs and monitor job costing, labor utilization, and profitability • Prepare reports, forecasts, and recommendations for leadership reviewWe Offer • Weekly pay with incentives and bonuses • 401(k) retirement with company match • Holiday pay, vacation pay, & paid time off • Company events & parties • Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance## QualificationsRequirementsEducation • High school diploma or equivalent required • Associate's or Bachelor's degree in Business, Management, or related field preferredExperience • 5+ years of HVAC service experience, with at least 2 years in a leadership or management role • EPA Section 608 certification preferred; NATE certification preferredLicenses/Certifications • Valid driver's license with clean driving record requiredKnowledge, Skills, and Abilities • Strong technical knowledge of HVAC systems, diagnostics, and repair practices • Proven leadership, coaching, and team-building skills • Excellent communication, customer service, and problem-solving abilities • Proficiency with ServiceTitan or similar field/service management software preferredPhysical Demands and Conditions • Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during field supportWork Environment/Travel • Frequent field visits and technician ride-alongs with limited office time • May require evenings, weekends, or overtime to meet customer and operational demands Ability to pass background check and drug screenin