Service Manager | High Volume Shop | $70K–$150K+ - 2098

Promotive; Pomona (CA); Presencial; USD 70.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance after 90 days

401(k) with company match

Paid holidays, PTO, and sick time

Training & development

Descripción de la vacante

Promotive, located in Pomona, CA, seeks an experienced Automotive Service Manager or Senior Service Advisor for a fast-paced, production-focused repair shop. You will lead daily operations, manage workflows between service writers and technicians, and sometimes serve as a working advisor to ensure smooth front- to back-of-house coordination.

The ideal candidate has 3+ years in service management in a high-volume shop, a proven sales and KPI track record, and strong leadership and communication

Formación

• 3+ years of experience as a Service Manager or Senior Service Advisor.
• Experience in a high-volume automotive shop.
• Proven ability to drive sales and manage KPIs.
• Strong leadership, communication, and customer-service skills.

Responsabilidades

• Lead daily shop operations.
• Manage workflow between Service Advisors and technicians.
• Step in as a working Service Advisor when needed.
• Drive sales, closing ratios, and revenue growth.
• Monitor KPIs, labor efficiency, and repair-order performance.
• Maintain communication between the front and back of the shop.
• Support scheduling, production, and shop flow.
• Maintain customer-service and repair-quality standards.
• Hold team members accountable for performance.
• Build consistent processes and structure.

Conocimientos

Service management

Sales & KPI focus

Leadership

Customer service

Communication

Hands-on writing

Herramientas

Shop management systems

Descripción del empleo

Automotive Service Manager – High Volume Shop $70K–$150K+

Location: Pomona, CA 91767
Pay: Base salary plus performance-based compensation
Earning Potential: $70,000–$150,000+ annually

About the Role

The shop is seeking an experienced Automotive Service Manager or Senior Service Advisor in Pomona, CA, for a working leadership role in a fast-paced, production-focused repair shop. This position combines service leadership, workflow management, customer communication, and hands-on service-writing responsibilities.

The ideal candidate will help lead daily operations, improve shop performance, support sales growth, and maintain strong communication between the front and back of the shop.

Key Responsibilities

• Lead daily shop operations
• Manage workflow between Service Advisors and technicians
• Step in as a working Service Advisor when needed
• Drive sales, closing ratios, and revenue growth
• Monitor KPIs, labor efficiency, and repair-order performance
• Maintain communication between the front and back of the shop
• Support scheduling, production, and shop flow
• Maintain customer-service and repair-quality standards
• Hold team members accountable for performance
• Build consistent processes and structure

Qualifications

• 3+ years of experience as a Service Manager or Senior Service Advisor
• High-volume automotive shop experience
• Proven ability to drive sales and manage KPIs
• Strong leadership, communication, and customer-service skills
• Comfortable working in a fast-paced, production-focused environment
• Ability to balance management responsibilities with hands-on service writing

Preferred Experience

• Independent repair shop or high-volume dealership background
• Flat-rate or production-based shop experience
• Record of improving sales, efficiency, or workflow
• Familiarity with modern shop management systems

Compensation & Benefits

• $70,000–$150,000+ annual earning potential
• Base salary plus performance-based compensation
• Health, dental, and vision insurance after 90 days
• 401(k) with company match after one year
• Paid holidays, PTO, and sick time
• Ongoing paid training and development

Why Work Here

• Lead operations in a high-volume automotive shop
• Working leadership role with direct impact on sales, workflow, and profitability
• Stable production-focused environment
• Opportunity to improve processes and team performance
• Long‑term career growth opportunities

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job‑related pre‑employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.