Service Manager - Heavy Equipment & Customer Excellence

Linder Industrial Machinery Company; Chester (VA); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Linder Industrial Machinery Company in Chester, VA is seeking a Service Manager to lead the service department, oversee shop operations, and ensure safe, profitable delivery of repair and maintenance services for our customers.

The ideal candidate excels in customer service, communication, and team leadership, with hands-on knowledge of maintenance, parts functions, and industry best practices. Spanish is a plus, and the role requires staying current with new tooling and processes.

Qualifications

• A dynamic Service Manager with a proven track record in customer service.
• Proficient in use of computers.
• Excellent oral and written communication skills.
• Spanish is a plus.
• Works well under pressure and manages stressful situations with ease.
• Organized, efficient, and results-driven.
• Strong customer service and salesmanship skills.
• Excellent interpersonal skills.
• General knowledge of maintenance, repair, parts department functions.
• Strong industry knowledge.
• Strong creative thinking and problem-solving skills.
• High School Diploma or GED.

Responsabilités

• Oversee all services and workspaces in shop
• Process work orders in a timely manner daily
• Submit warranty claims daily
• Delegate and direct service tasks; monitor the progress of all current and pending projects
• Consistently deliver positive customer service experience to customers by offering knowledge, advice, and answering questions and concerns
• Act as a source of information for all service, inventory, and product-knowledge concerns and work process matters
• Manage and update invoices
• Process new orders and track inventory
• Communicate and maintain good relations with manufacturing representatives
• Keep a safe and clean workspace at all times
• Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
• Follow and abide by all industry standards, regulations, and laws
• Help train new employees in company procedures, including safety and work processes
• Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
• Monitor workflow & time
• Other tasks as requested by management

Connaissances

Customer service

Communication skills

Spanish language

Stress management

Organizational skills

Salesmanship

Interpersonal skills

Maintenance knowledge

Industry knowledge

Problem solving

Computer skills

Formation

High School Diploma or GED

Outils

Computer skills

Description du poste

Linder Industrial Machinery Company in Chester, VA is seeking a Service Manager to lead the service department, oversee shop operations, and ensure safe, profitable delivery of repair and maintenance services for our customers.

The ideal candidate excels in customer service, communication, and team leadership, with hands-on knowledge of maintenance, parts functions, and industry best practices. Spanish is a plus, and the role requires staying current with new tooling and processes.